Enhanced Live Monitoring

Pauline Avelino
Pauline Avelino
  • Updated


The Enhanced Live Monitoring feature provides restaurant operators with an interactive map to view the performance of all their locations highlighting total sales, order status, order issues/cancelations, and locations that need attention. There is also a toggle to switch the view to the line chart.



  • Interactive map displaying all locations and their performance
  • The default experience applies when there are 5 or more locations.. If less, the line chart is the default
  • Ability to click on locations to filter the report
  • Needs attention section providing insights on stores that may be closed or experiencing issues
  • Table displaying today’s sales and order status including received, processing, completed, and canceled
  • Live Alerts customers have the ability to unpause stores if paused by a staff member



Frequently Asked Questions

Q: How do I switch back to today's sales chart?

A: You can switch between the interactive map and sales chart by using the toggle in the top-right corner underneath the filters.


Q: How do I reset the map after selecting a location

A: After selecting a specific location, you can reset the map by resetting the Locations filter to show data for all locations.


Q: What are the numbers in Orders widget?

A: These are your live orders as of today.

  • Received: Orders that were received from any of your channels.
  • Processing: Orders that are currently being prepared by your staff or waiting to be delivered by the courier or picked up by the customer.
  • Completed: Orders that have been successfully received by the customer.
  • Cancelled: Orders that were cancelled either by the customer or by the delivery partner. You can check patterns and identify gaps in Analytics.


Q: What are inactive stores?

A: These are stores that went offline outside their regular closed hours. Reasons can vary:

  • Paused by staff member: These are stores that were intentionally paused by staff. We recommend reaching out to the store to learn more what their reason is.
  • Paused by delivery channel: Stores that were paused by the delivery partner. We provide the reason if it is provided by the partner. Examples include too many missed orders or limited couriers in the area.


Q: What are closed stores?

A: These are stores that have been closed as part of the regular closed hours. There are no issues that need to be attended to here.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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