How to Change Store Hours in Order Manager

Stefania Sarti
Stefania Sarti
  • Updated

Overview

This article provides step-by-step instructions on how to change business hours and set special hours in the Order Manager. By following these steps, you can easily update your store's operating hours, including setting specific opening and closing times or marking certain days as closed. This article is useful for anyone who needs to manage their business hours.

Step-by-Step Procedure

Step # Process Additional Information
1 Access https://app.tryotter.com/orders   
2 Click on the three lines at the top left of the screen Screenshot 2023-12-15 alle 12.50.06.png
3 Click "Menu" Screenshot 2023-12-15 alle 12.50.53.png
4 Click "Hours" Screenshot 2023-12-15 alle 12.52.49.png
5 Click "Special hours (0 days)" Screenshot 2023-12-15 alle 12.54.29.png
6 Click on "+ Add day". Screenshot 2023-12-15 alle 12.55.24.png
7 Click on the date field Screenshot 2023-12-15 alle 13.00.53.png
8 Select the date you will have special hours Screenshot 2023-12-15 alle 13.01.50.png
10

If you will be closed for the whole day, tick the box Closed.

This will close the store for the whole day

Screenshot 2023-12-15 alle 13.02.54.png
11 If you will be opening but for a period out of the normal operating hours, select Opens At Screenshot 2023-12-15 alle 13.04.31.png
12 Select the times you will be Opening and click Save Screenshot 2023-12-15 alle 13.05.21.png
13 Then click on Close At Screenshot 2023-12-15 alle 13.06.25.png
14

Select the times you will be closing and click Save.

You're done! Your store will be closed during the specified times ✅

Screenshot 2023-12-15 alle 13.07.29.png
15 If you need to close or set special hours for other days, click on + Add Day and repeat the process Screenshot 2023-12-15 alle 13.08.26.png

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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