The New Order Manger - Storefronts App

Teela
Teela
  • Updated

Summary

The Storefronts App is where you can pause and un-pause your storefronts and can be accessed from the homepage.

Storefronts App Layout

The Storefronts App has two main sections: (1) storefront list, and (2) function side panel*.

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Note: *You will only see the pause, un-pause and busy mode options if this permission has been given to your account.

 

The Storefronts List

Storefront list contains storefront cards grouped by brands. Within each storefront card, accounts with the pause/un-pause permissions can

  1. Pause and un-pause a storefront inline
  2. Multi-select storefronts (to trigger bulk operation through side panel)
  3. Select the brand (to trigger bulk operation for all storefronts within the brand through side panel)

The Storefronts Function Panel

The Storefronts Function Panel, located on the right-hand side of the screen, will indicate the actions you are able to take for each of the storefronts. If these options are not available, it indicates that these functionality permissions have not been granted to your account.

Processes 

Expand the sections below to learn how to perform each of the functionalities on the Storefronts App.

How to pause storefronts


(1) You can click the pause icon for a storefront, or select multiple storefronts then click the "pause all" button on the side panel.

Single storefront Multiple storefronts
Screenshot 2023-11-21 at 19.14.50.png Screenshot 2023-11-21 at 19.47.15.png

(2). After clicking the pause icon, a pause modal would pop. You can select from any of the following:

  • Select a start time*
  • Select a end time
  • Select a pause reason

You'll then click “Pause” button in the modal to pause a storefront. 

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Note: *If your account has access to schedule a pause, you can select a future time as the start time. Or the start time will be set as Now and won’t be editable.

(3). After clicking the pause button, there will be a toast showing on the top (will dismiss after 3 seconds), and an inline message to indicate the storefront is pausing (may take up to 5 minutes to complete)

Single storefront Multiple storefronts
Screenshot 2023-11-21 at 19.54.32.png Screenshot 2023-11-21 at 19.55.13.png

(4). After the pausing operation complete, if the pause succeeded, there will be an inline message to indicate the pause end time, and a success pause notification (for each storefronts). 

Screenshot 2023-12-13 at 17.45.32.png

If the pause failed, there will be a pause failure notification (for each storefront), and you can retry from there.

Screenshot 2023-11-21 at 19.52.15.png

 

How to schedule a storefront pause


(1). If you have the ability to schedule a pause, you can select a future time as the start time from the Pause pop up modal. 

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(2). After scheduling a pause, there will be a scheduled pause tag with the start time show up in the storefront row.

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(3). You can click the “Pencil” icon to edit or cancel the scheduled pause.

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(4). When it is the scheduled time to pause, the storefront will start pausing. A success notification will pop once the storefront is paused successfully.

Screenshot 2023-12-25 at 17.05.21.png

 

How to un-pause storefronts


(1) Click the unpause icon for a storefront, or select multiple storefronts then click the unpause all button on the side panel.

Single storefront Multiple storefronts
Screenshot 2023-11-21 at 19.57.32.png Screenshot 2023-11-21 at 19.58.31.png

(2). After clicking the unpause icon or unpause all button, there will be a message at the top of the screen (will dismiss after 3 seconds), and an inline message to indicate the storefront is unpausing (may take up to 5 mins to complete)

Single storefront Multiple storefronts
Screenshot 2023-11-21 at 20.00.05.png Screenshot 2023-11-21 at 20.01.12.png

(3). After the unpausing operation complete, if the unpause succeeded, there will be success unpause notification (for each storefronts). 

Screenshot 2023-12-13 at 17.47.05.png

If the pause failed, there will be a pause failure notification (for each storefront), and you can retry from there.

Screenshot 2023-12-13 at 17.47.37.png

 

How to activate Busy Mode


You can toggle on Busy Mode during rush hours. By toggling on Busy Mode, additional prepare time will be automatically added to all storefronts' orders.

(1). To enter busy mode, click the busy mode toggle

Screenshot 2023-11-21 at 20.06.18.png

(2). After clicking the toggle, an edit modal will pop up. You can then do one of the following:

  • Select extra pre-ptime
  • Set up the busy mode duration time.

After selecting one of the available options, click the 'Enter busy mode' button

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(3). After clicking 'Enter busy mode' button, a notice will appear and the busy mode related information will display on the side panel.

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(4). A notification will pop 5 minutes before the busy mode end time. You can extend the busy mode to a later time on the notification if needed.

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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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