Summary
This feature allows customers to disable the ability for eaters to add special order instructions for menu items when ordering.
Supported channels
The following channels are supported:
- Direct Orders
- UberEats API
Unsupported channels will be noted under the toggle with a note such as “Changing this setting is not supported by DoorDash.”
Frequently Asked Questions
1. How do I enable/disable special instructions?
a. Select the desired menu in Otter Menus
b. Click the Settings ⚙️ icon
c. Toggle On/Off Disable Special Instructions
d. Click Save
2. Do I need to publish the menu after changing the setting?
a. Yes, you need to publish the menu after enabling/disabling special instructions.
3. Does enabling/disabling special instructions impact all my channels and locations?
a. Enabling/disabling will impact all of the supported channels for the assigned locations. You can edit which locations the menu is linked to in the same Menu Settings section.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Related to
Updated