Self Serve: Enable/Disable Special Instructions

Summary

This feature allows customers to disable the ability for eaters to add special order instructions for menu items when ordering. 

Supported channels

The following channels are supported:

• Direct Orders
• UberEats API 

Unsupported channels will be noted under the toggle with a note such as “Changing this setting is not supported by DoorDash.”

Frequently Asked Questions

1. How do I enable/disable special instructions?

    a. Select the desired menu in Otter Menus

    b. Click the Settings ⚙️ icon

    c. Toggle On/Off Disable Special Instructions

   d. Click Save

2. Do I need to publish the menu after changing the setting?

    a. Yes, you need to publish the menu after enabling/disabling special instructions.

3. Does enabling/disabling special instructions impact all my channels and locations?

    a. Enabling/disabling will impact all of the supported channels for the assigned locations. You can              edit which locations the menu is linked to in the same Menu Settings section.

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.