Reputation Management & Listings

Overview

The Reputation Management and Listings product is designed to help your business oversee and enhance your online reputation and presence.

It provides tools to manage customer feedback across various channels and ensures that business listings are accurate and consistent on different platforms.

We also have a Response service, in which we reply to your reviews from all sources.

Key Features

• Otter will Monitor and respond to online ratings and reviews for you across all major channels (delivery platforms, directories, etc.), saving you time to handle other business operations.
• Correct and update business listings across multiple channels in one place. SEO Optimization increases your visibility in search results.
• Visibility to orders with issues that can help you dispute deductions.
• Sentiment Analysis allows us to understand the areas of improvement for your business, aiding you in long-term operational excellence.
• Coupon solution on delivery platforms helps you retain more eaters visiting you more frequently simultaneously increasing your reviews.

Learn more about Reputation Management features and pricing here.

What is Reputation Management?

Using Otter’s Reputation Management product is essentially like hiring a team of experts to provide a consultative approach to managing your customer feedback on Google, Yelp, and all major delivery platforms like UberEats, DoorDash, GrubHub, & Skip the Dishes.

Reputation Management & Listings within the Otter Dashboard is the only holistic solution that helps you manage your business listings, reviews, and responses across all your most important channels in one place. Resurrecting lost customers on food delivery apps by providing a coupon to unsatisfied customers. Manage all your online customer interactions & active listing Maximize eater retention through suggested coupons and average time to order Identify operational issues & deliver a monthly report on areas of improvement

Why Managing Your Reputation and Listings Matter

Managing your Reputation with Otter

A single resource managing all your online customer interactions and active listings Maximizing eater retention thru coupons and average time to order Identifying any operational issues delivering a monthly report areas of improvement

Response Service by Otter

A service that provides: Timely responses to customer reviews on your behalf A tailored approach to responses, capturing the “sound” of your brand Engagement with your customers to increase customer loyalty and SEO

Managing your Listings with Otter

Creating and updating business listings across all major directories in one place Ensure listings are accurate and found across the web, mobile, and voice Increase online ranking, visibility, and brand awareness

Updated November 10, 2025 19:10