Overview
Stripe is Otter's way of paying you out for any order processed through our system. Think of Stripe as your financial sidekick that ensures you get paid every day. Stripe is a third-party payment processor that handles all the heavy lifting of securely processing payments and managing transactions.
Once you create your Stripe account and connect it to Otter, you're all set to start receiving daily payouts. It’s fast, reliable, and seamlessly integrated into Otter to keep your business running smoothly.
Which Otter services require a Stripe connection?
- Otter POS
- Online Ordering
- Order with Google Integration
We cannot pay for any order processed on Otter until your Stripe account has been created and connected to the Otter Dashboard.
How Stripe x Otter Integration Works
When a customer pays for any order using Otter POS, the Online Ordering website, or Order with Google, those funds are paid directly to Stripe, a third-party payment processing software.
- Create and set up your Stripe account
Complete all required information to fully set up your Stripe account. - Connect your Stripe account to Otter
Log in to Otter Dashboard and select [Settings] → [Payouts] to connect a Stripe account to each Otter Store receiving payouts. - Receive daily payouts via Otter
Otter deposits funds directly into your bank account each day, with a two-day delay.- Orders processed on Monday will be paid out on Wednesday.
- Orders processed on Tuesday will be paid out on Thursday.
If you have enabled After Payment Tipping (add tip on receipt), you can enter the tip for the transaction up to 24 hours after the transaction was processed on the POS. To allow time for processing tip payments, payouts will be delayed by one additional day.
Learn more about tips here: Tipping Guide for Otter POS
Connecting Stripe to Otter
Before you can start processing orders with Otter, you must set up your Stripe Connect account. Stripe account creation takes approximately 5-10 minutes.
When you create a new Stripe account, each individual field must be completed in order to connect the account to Otter. If information is missing or fields are incomplete, Otter will show the Stripe account as “Needs Attention“ within the Otter Dashboard Payout Settings, and payouts will not be processed.
What do I need to create my Stripe account?
To get started, have the following information ready:
- Legal name (as it is legally registered)
- Date of birth
- Last 4 digits of your SSN
- Website URL (if applicable)
- Bank routing number
- Bank account number
Follow the workflow directly within the Otter Dashboard to connect your Stripe account and begin receiving payouts.
-
Step Process Image 1 Log in to Otter Dashboard.
Click on the Profile icon and select [Settings] from the dropdown options.
2 In the left-side navigation menu, click [Payouts] and select [Payout settings] from the dropdown. 3 In the Payout settings page, select the [Add method] for the store/brand you'd like to connect a payment method to. 4 In the pop-up window that appears, select [Connect Stripe account]. 5 Complete the Stripe setup process by entering the requested information.
If you already have an existing Stripe account, you can use the same email address to connect your existing account to Otter.
- Phone number & email address
- Details about yourself and your business
- Bank account for payouts
6 At the end of the Stripe setup process, review the information you provided and wait for Stripe to verify your personal details.
If you receive an "Incomplete" verification, select [Edit] next to the status to see what additional information Stripe requires in order to verify your identity (i.e. upload ID verification document).
After your details are verified, select [Confirm]. Once the above process is complete, you'll be taken back to Otter.
7 Your store's payout method status should now read Active in Otter. 8 If you want to add a payout method to another store, select [Add method] on an unassigned row. 9 In the new pop-up window, click the [Select a payout method] dropdown menu. 10 Select your desired payout method from the dropdown menu and select [Save].
Step Process Image 1 Select the locations where you would like to edit the payout methods. 2 At the bottom of the page, select [Edit payout method]. 3 In the pop-up window, select the dropdown menu and select your desired payout method. 4 Select [Save].
Stripe Restricted Businesses & Products
Stripe’s services cannot be used for a variety of businesses, products, and industries. To use Stripe’s services, you must remain compliant with the rules and restrictions.
Learn more here: Prohibited and Restricted Businesses | Stripe
Troubleshooting Stripe Connection Statuses
-
This error message in the Otter Dashboard means the Stripe account setup
was not fully completed.
When you create a new Stripe account, each individual field must be completed in order to connect the account to Otter. If information is missing or fields are incomplete, Otter will show the Stripe account as “Needs Attention“ within the Otter Dashboard Payout Settings, and payouts will not be processed.
Solve the issue by logging into Stripe and completing the Stripe Account Setup. Follow the walkthrough under Connecting Stripe to Otter to ensure you’ve completed each setup step.
-
When your Stripe portal flags the account as “Restricted Soon”,
it means Stripe is not able to payout for transactions processed on Stripe.
This is likely due to missing information within the Stripe portal. Follow
the steps below to resolve outstanding setup steps.
Learn more here: Activate your account | Stripe- Log in to the Stripe portal and select the account that reads “Restricted Soon.”
- Select [Activity] from the side panel.
- Select the [Actions Required] tab.
-
Actions Required and missing information: This tab in Stripe
will
list each outstanding item that may prevent Stripe from processing
payouts. Common blockers:
- Business Name
- Business Address
- Business Phone Number
- Business Website URL
- Business Email Address
- Support Site URL
- Statement Descriptor Text
-
When a Stripe account reads as “Enabled”
in Otter, you’re able to receive payouts for a short while until your
account
hits a certain threshold.
When the information that Stripe has requested is incomplete, payouts will be paused. Otter does not identify within the Otter Dashboard what information is missing to complete the Stripe onboarding. You must log into Stripe and click through each section to complete all necessary requirements.
Typically, the following account details are missing: SSN and Date of birth.
When multiple individuals are listed on a Stripe account, information for each individual must be completed.
Additional troubleshooting information for payouts blocked or not being received in your Stripe account can be found here: Payouts Blocked by Stripe.
FAQs
- Otter POS cannot process transactions without a Stripe account created and connected in the Otter Dashboard.
The Otter POS credit card processor cannot be connected without Stripe being connected first. This is a requirement to begin taking payments.
- No, a Stripe username does not need to match the username or email address used for the Otter Dashboard in order to pair an account.
Simply log in to the Otter Dashboard and connect your Stripe account to enable payouts from Otter.
-
You can access all your payout reports, transactions, and dispute management within the Otter Dashboard.
- Go to the Otter Dashboard.
- Click on [Apps] and select [Financials] from the dropdown.
- Select the [Payouts] tab on the left side of the screen.
- Payouts from Otter will immediately begin to appear in a connected bank account after Stripe has been successfully connected.
Otter deposits funds directly into your bank account each day, with a two-day delay.- Orders processed on Monday will be paid out on Wednesday.
- Orders processed on Tuesday will be paid out on Thursday.
- Yes, Stripe requires a minimum charge of $0.50 to process a payment
Related to
Updated
Comments
0 comments
Article is closed for comments.