Otter POS: Guide to Connecting Stripe

Joe R
Joe R
  • Updated

What is Stripe?

Stripe is Otter's way of paying you out for any order processed through our system. Think of Stripe as your financial sidekick that ensures you get paid every day. Stripe is a third-party payment processor that handles all the heavy lifting of securely processing payments and managing transactions. Once you create your Stripe account and connect it to Otter, you're all set to start receiving daily payouts. It’s fast, reliable, and seamlessly integrated into Otter to keep your business running smoothly.

 

How does Stripe x Otter work?

When a customer pays for an order using Otter POS or your Online Ordering website, those funds are paid directly to your bank account by Stripe. 

You are paid out every day, on a two-day delay.

1️⃣ Create and sets up an account on Stripe.
Sign Up and Create a Stripe Account | Stripe
2️⃣ Connect your Stripe Account to Otter in Otter Dashboard: Payout settings.
Stripe Connection Guide | Create and Connect a New Stripe Account
3️⃣ Process your a credit card order on Otter POS or Online Ordering.
A credit card order is processed on Otter POS or your Online Ordering website.
4️⃣  First payout deposited after (2) calendar days.
After two calendar days from your first transaction, Stripe will deposit their first payout directly to your connected bank account.
5️⃣ Receive daily payouts via Otter.
Otter deposits funds directly into your bank account each day, on a two day delay.
  • Orders processed on Monday will be paid on Wednesday.
  • Orders processed on Tuesday will be paid out on Thursday.

Get Started with Stripe:

Before you can start processing orders with Otter POS, you’ll need to set up your Stripe Connect account. Setup takes anywhere between 15-20 minutes.

What do I need to create my Stripe account?

To get started, have the following information on-file and ready to go:

  • Business name (as it is legally registered)
  • Business type, address, phone number
  • Employer Identification Number (EIN)
  • Last 4 digits of your SSN
  • Bank routing number
  • Bank account number

Instructions

Process for Adding a Payout Method

Click here for a step-by-step walkthrough. 

  1. Log into Otter and select the Profile icon. Click on the Profile icon

  2. In the Profile menu, select SettingsClick on Settings

  3. In the Settings page's menu on the left, select Payout settings. Click on Payout settings

  4. In the Payout settings page, select the Add method for the store/brand you'd like to connect a payment method to. Click on Add method

  5. In the pop-up window that appears, select Connect Stripe accountClick on Connect Stripe account

  6. Complete the Stripe setup process by entering the requested information.

  7. At the end of the Stripe setup process, select Agree & submit. Go through all steps and click on 'Agree & submit'
    Once the above process is complete, you'll be taken back to Otter. Your selected brand's payout method status will read PendingPending status

  8. After a few minutes, select the Pencil icon to continue connecting a payment method. Click on the pencil button

  9. In the Edit payout method pop-up window, select Manage on StripeClick on Manage on Stripe…

  10. You'll be redirected to Stripe where you will enter your Social Security Number (SSN). Select Submit to continue your identity verification. 

  11. Select Agree & submit to proceed. You'll be redirected back to Otter. Click on Agree & submit
    Now, your selected store's payout method will read Needs Attention status. An identity verification document is needed to continue. Redirected to Otter and note the Needs attention status

  12. Select the Pencil icon to enter the required information. 

  13. In the pop-up window, select Manage on Stripe

  14. You'll be redirected to Stripe. Choose your preferred ID verification method, then select Next

  15. Select Agree & submit
    Go through all steps in the flow and click on Agree & submit

  16. You'll be brought back to Otter and your store's payout method status should read Active.Click on Add method

  17. To add a payout method to another store, select Add method on an unassigned row.    Click on Add method

  18. In the new pop-up window select the dropdown menu: Select a payout method.Click on Select a payout method

  19. Select your desired payout method from the dropdown menu and select SaveClick on Save

Bulk Edit Payout Methods

Click here to expand walkthrough


  1. Select the locations you'd like to edit the payout methods. Select multiple or all locations

  2. At the bottom of the page, select Edit payout methodClick on 'Edit payout methods'

  3. In the pop-up window, select the dropdown menu and select your desired payout method. Click on selected methodClick on the desired payout method

  4. Select Save
    Click on Save
 

Stripe Connect Portal Walkthrough
Click here to expand walkthrough


  1. Select Sign in and use the login details you created during the setup process. This will take you to the home screen where you can see a snapshot of your payment volume and navigate to the Payments, Balances, Customers, and Products pages.
    pasted image 0.png

  2. Go to the settings cog on the top right of the page.
    pasted image 0 (1).png

  3. Select Branding to display your logo and brand colors to customers on email receipts, and in the payment portal when checking out.
    pasted image 0 (2).png

 


FAQ's & Troubleshooting Stripe

Can Otter POS process orders without Stripe being connected?

Otter POS Cannot process transactions without a Stripe account created and connected in the Otter Dashboard.

The Otter POS Credit Card Processor cannot be connected without Stripe being connected first. This is a requirement to begin taking payment.

Stripe is stuck on "Restricted Soon" status after entering verification information.

When your Stripe portal flags your account, it means that Stripe cannot pay you out for transactions processed on their platform. This is usually due to missing information within your Stripe portal. Follow these steps to resolve any outstanding setup steps:

  1. Log into the Stripe portal and select the account that is flagged.
  2. Select [Activity] from the side panel.
  3. Select the [Actions Required] tab.
  4. Review Actions Required and missing information. This tab will list each outstanding item that may prevent Stripe from processing payouts.Screenshot 2024-07-01 at 4.24.59 PM.png
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Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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