Otter POS: Guide to Connecting Stripe

Kala Haley
Kala Haley
  • Updated

What is Stripe?

Stripe is Otter's way of paying you out for any order processed through our system. Think of Stripe as your financial sidekick that ensures you get paid every day. Stripe is a third-party payment processor that handles all the heavy lifting of securely processing payments and managing transactions. 

Once you create your Stripe account and connect it to Otter, you're all set to start receiving daily payouts. It’s fast, reliable, and seamlessly integrated into Otter to keep your business running smoothly.

You must set up a Stripe account and connect it to Otter to be paid.
Otter cannot pay for any order processed on Otter until Stripe has been created and connected to the Otter Dashboard.

 


 

How does Stripe x Otter work?

When a customer pays for an order using Otter POS or your Online Ordering website, those funds are paid directly to your bank account by Stripe. 

You are paid out every day, on a two-day delay.

1. Create and connect your Stripe Account in Otter Dashboard: Payout settings.
2. Process a credit card order on Otter POS or Online Ordering.
  • A credit card order is processed on Otter POS or your Online Ordering website.
3. First payout deposited after (2) calendar days.
  • After two business days from your first transaction, your first payout will be deposited directly into your connected bank account.

4. Receive daily payouts via Otter.

  • Otter deposits funds directly into your bank account each day, on a two-day delay.
    • Orders processed on Monday will be paid on Wednesday.
    • Orders processed on Tuesday will be paid out on Thursday.

 


 

Get Started with Stripe

Before you can start processing orders with Otter POS, you will need to set up your Stripe Connect account. Setup takes anywhere between 5-10 minutes.

What do I need to create my Stripe account?

To get started, have the following information ready:

  • Legal name (as it is legally registered)
  • Date of birth
  • Last 4 digits of your SSN
  • Website URL (if applicable)
  • Bank routing number
  • Bank account number

Stripe Connection Instructions

Stripe Connect Flow.gif

How to: Connect Stripe as a Payout Method in Otter Dashboard

 

Step Process Image
1 Log into Otter Dashboard and select the [Profile icon].
Step 1 Stripe Connection Instructions.png
2 In the Profile menu, select [Settings].
Step 2 Stripe Connection Instructions.png
3 In the Settings page's menu on the left, select [Payout settings].
Step 3 Stripe Connection Instructions.png
4 In the Payout settings page, select the [Add method] for the store/brand you'd like to connect a payment method to.
Step 4 Stripe Connection Instructions.png
5 In the pop-up window that appears, select [Connect Stripe account].
Step 5 Stripe Connection Instructions.png
6 Complete the Stripe setup process by entering the requested information.
  • Phone number & email address
  • Details about yourself and your business
  • Bank account for payouts
Stripe Connection
7

At the end of the Stripe setup process, review the information you provided and wait for Stripe to verify your personal details. 

  • If you receive an "Incomplete" verification, select [Edit] next to the status to see what additional information Stripe requires in order to verify your identity (i.e. upload ID verification document).

After your details are verified, select [Confirm].

Once the above process is complete, you'll be taken back to Otter.

Stripe Review and Confirmation.png
8 Your store's payout method status should now read Active in Otter.
Step 8 Stripe Connection Instructions.png
9 If you want to add a payout method to another store, select [Add method] on an unassigned row. 
Step 9 Stripe Connection Instructions.png
10 In the new pop-up window select the dropdown menu: [Select a payout method].
Step 10 Stripe Connection Instructions.png
11 Select your desired payout method from the dropdown menu and select [Save].
Step 11 Stripe Connection Instruction.png

How to: Bulk Edit Payout Methods in Otter Dashboard

 

Step Process Image
1 Select the locations where you would like to edit the payout methods.
Step 1 Bulk Edit Payout Methods
2 At the bottom of the page, select [Edit payout method].
Step 2 Bulk Edit Payout Methods
3 In the pop-up window, select the dropdown menu and select your desired payout method.
Step 3.1 Bulk Edit Payout Methods
Step 3.2 Bulk Edit Payout Methods
4 Select [Save].
Step 4 Bulk Edit Payout Methods

 


 

Frequently Asked Questions

Can Otter POS process orders without Stripe being connected?

Learn more about the Otter POS and Stripe connection


Stripe is required to be connected to Otter before the following can be processed:

  • The Otter POS Credit Card Processor cannot be connected without Stripe being connected to Otter first. This is a requirement to begin taking payments from customers.
  • Otter POS cannot process payout transactions without a Stripe account created and connected in the Otter Dashboard.

Does my Stripe username need to be the same username as my Otter Dashboard login?

Learn more about Stripe usernames


No, a Stripe username does not need to match the username or email address used to the Otter Dashboard in order to pair an account. Simply log in to the Otter Dashboard and connect your Stripe account to enable payouts from Otter.

Where can I access Payout reporting, transactions, and dispute management?

Learn how to access Reports, Transactions, & Dispute Management in Otter Dashboard


You can access all your Payout reports, transactions, and dispute management within Otter Dashboard. 

  1. Go to the Otter Dashboard.
  2. Click on [Apps] and select [Financials] from the dropdown.
  3. Select the [Payouts] tab on the left side of the screen.

How long does it take for payouts to be received in my bank account?

Learn more about when you will receive payouts


Otter processes payouts directly into your bank account daily. You will receive the payouts in your bank account within 2 business days. 

For example:

  • Orders processed on Monday will be paid on Wednesday.
  • Orders processed on Tuesday will be paid out on Thursday.

 


 

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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