What is Stripe?
Stripe is Otter's way of paying you out for any order processed through our system. Think of Stripe as your financial sidekick that ensures you get paid every day. Stripe is a third-party payment processor that handles all the heavy lifting of securely processing payments and managing transactions.
Once you create your Stripe account and connect it to Otter, you're all set to start receiving daily payouts. It’s fast, reliable, and seamlessly integrated into Otter to keep your business running smoothly.
Otter cannot pay for any order processed on Otter until Stripe has been created and connected to the Otter Dashboard.
How does Stripe x Otter work?
When a customer pays for an order using Otter POS or your Online Ordering website, those funds are paid directly to your bank account by Stripe.
You are paid out every day, on a two-day delay.
- A credit card order is processed on Otter POS or your Online Ordering website.
- After two business days from your first transaction, your first payout will be deposited directly into your connected bank account.
4. Receive daily payouts via Otter.
- Otter deposits funds directly into your bank account each day, on a two-day delay.
- Orders processed on Monday will be paid on Wednesday.
- Orders processed on Tuesday will be paid out on Thursday.
Get Started with Stripe
Before you can start processing orders with Otter POS, you will need to set up your Stripe Connect account. Setup takes anywhere between 5-10 minutes.
What do I need to create my Stripe account?
To get started, have the following information ready:
- Legal name (as it is legally registered)
- Date of birth
- Last 4 digits of your SSN
- Website URL (if applicable)
- Bank routing number
- Bank account number
Stripe Connection Instructions
Follow the flow directly in Otter to connect your Stripe account and begin receive payouts.
How to: Connect Stripe as a Payout Method in Otter Dashboard
| Step | Process | Image |
|---|---|---|
| 1 | Log into Otter Dashboard and select the [Profile icon]. | |
| 2 | In the Profile menu, select [Settings]. | |
| 3 | In the Settings page's menu on the left, select [Payout settings]. | |
| 4 | In the Payout settings page, select the [Add method] for the store/brand you'd like to connect a payment method to. | |
| 5 | In the pop-up window that appears, select [Connect Stripe account]. | |
| 6 | Complete the Stripe setup process by entering the requested information.
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| 7 |
At the end of the Stripe setup process, review the information you provided and wait for Stripe to verify your personal details.
After your details are verified, select [Confirm]. Once the above process is complete, you'll be taken back to Otter. |
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| 8 | Your store's payout method status should now read Active in Otter. | |
| 9 | If you want to add a payout method to another store, select [Add method] on an unassigned row. | |
| 10 | In the new pop-up window select the dropdown menu: [Select a payout method]. | |
| 11 | Select your desired payout method from the dropdown menu and select [Save]. |
How to: Bulk Edit Payout Methods in Otter Dashboard
| Step | Process | Image |
|---|---|---|
| 1 | Select the locations where you would like to edit the payout methods. | |
| 2 | At the bottom of the page, select [Edit payout method]. | |
| 3 | In the pop-up window, select the dropdown menu and select your desired payout method. |
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| 4 | Select [Save]. |
Frequently Asked Questions
Can Otter POS process orders without Stripe being connected?
Learn more about the Otter POS and Stripe connection
Stripe is required to be connected to Otter before the following can be processed:
- The Otter POS Credit Card Processor cannot be connected without Stripe being connected to Otter first. This is a requirement to begin taking payments from customers.
- Otter POS cannot process payout transactions without a Stripe account created and connected in the Otter Dashboard.
Does my Stripe username need to be the same username as my Otter Dashboard login?
Learn more about Stripe usernames
No, a Stripe username does not need to match the username or email address used to the Otter Dashboard in order to pair an account. Simply log in to the Otter Dashboard and connect your Stripe account to enable payouts from Otter.
Where can I access Payout reporting, transactions, and dispute management?
Learn how to access Reports, Transactions, & Dispute Management in Otter Dashboard
You can access all your Payout reports, transactions, and dispute management within Otter Dashboard.
- Go to the Otter Dashboard.
- Click on [Apps] and select [Financials] from the dropdown.
- Select the [Payouts] tab on the left side of the screen.
How long does it take for payouts to be received in my bank account?
Learn more about when you will receive payouts
Otter processes payouts directly into your bank account daily. You will receive the payouts in your bank account within 2 business days.
For example:
- Orders processed on Monday will be paid on Wednesday.
- Orders processed on Tuesday will be paid out on Thursday.
Need help? Our support team is available via the following channels:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device.
- Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
- Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours
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