Otter POS: Featured Menu Items

In a POS terminal, it is important to be able to access items and check out customers quickly. To help improve the checkout flow for Otter POS users, we introduced Featured Menu Items

Featured menu items allow you to customize the POS experience by adding frequently ordered items to the category page so they can quickly be added to the cart.

Featured menu items are only available on Otter POS v1
This feature will be included in the Otter POS v2 display soon!
Featured Menu Items
Before you can begin processing transactions, you must have a menu published. 
Learn more about Menu Management here: Menus | Otter Help Center Articles!

 


 

Setup Featured Menu Items

To set up Featured Menu Items on your POS terminal, follow the instructions below:

How to add Featured Menu Items for Otter POS

 

Step Process Image
1 Login to the Otter Dashboard. Screenshot 2023-12-22 at 10.52.04 AM.png
2 Navigate to the app selector in the upper right corner and select the [Menus] app. Screenshot 2023-12-22 at 10.52.19 AM-20231222-185257.png
3 Select the menu you would like to update. Screenshot 2023-12-22 at 10.54.50 AM.png
4 Navigate to the [Categories] tab and select [Add category] on the right side of the screen. Screenshot 2023-12-22 at 10.55.28 AM.png
5 Name your category.
  • We recommend using a name like “Featured” or “Favorites”.
Screenshot 2023-12-22 at 10.57.49 AM.png
6 Ensure the [Make this a featured category] setting is toggled ON.
  • This category will not show in the menu, but the items inside will.
Screenshot 2023-12-22 at 10.58.15 AM.png
7 Add items to the category. Screenshot 2023-12-22 at 11.00.33 AM.png
8 Add this category to a menu. Screenshot 2023-12-22 at 11.00.58 AM-20231222-190115.png
9 Publish your menu by clicking the [Publish] button in the upper right corner. Screenshot 2023-12-22 at 11.07.44 AM.png
10 Restart the Otter app in your POS terminal by following the steps below:
  1. Go to the Otter app [Settings]
  2. Select the [Diagnostics] tab from the left-side menu
  3. Select [Restart]
Screenshot 2023-12-22 at 11.05.13 AM.png

 


 

Frequently Asked Questions

What order will my Featured Items display in?


Your featured items will display in the order you set them in within the menus App. You can reorder them within the category page in the [Menus] App.

My featured items are not displaying, what can I do?


Please make sure the following is done:

  • The [Make this a featured category] setting is toggled ON
  • The category is added to the correct menu
  • Your menu has been published

If these are all done, try resetting the Otter app by following the steps below:

  1. Go to the app [Settings]
  2. Select the [Diagnostics] tab from the left-side menu
  3. Select [Restart]

Can I use the same set of featured items across multiple menus?


Yes, you can! Just make sure all items are accessible to that menu, and the featured category is added to all menus you would like to use it on.

If I’m creating a menu for the first time and want to upload an Excel sheet, what steps do I need to take?


Follow the steps in this article on how to upload an Excel sheet to create a new menu: 

Can I have a different menu offered on my Kiosk than my POS?


Yes! You would need to create a submenu, and under "edit menu", scroll to the bottom and make sure it is only made visible to either Otter POS or Online Ordering (Direct Orders).

Note: If you have an Online Ordering (Direct Orders) website, it will be the same as the kiosk menu. Alternatively, we could set up different brands at the location, with 1 brand for POS, and the other for Kiosk.

I see that my menu has been published to "Direct Orders" - what is that?


That is your kiosk (if applicable) and/or your website (if applicable).

Does Otter POS support inventory management?


Not yet. But we plan to offer this in the near future!

 


 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message   Email Icon Email
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.

  Send us an email at otterpossupport@tryotter.com.

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