In a POS terminal, it is important to be able to access items and check out customers quickly. To help improve the checkout flow for Otter POS users, we introduced Featured Menu Items!
Featured menu items allow you to customize the POS experience by adding frequently ordered items to the category page so they can quickly be added to the cart.
This feature will be included in the Otter POS v2 display soon!
Learn more about Menu Management here: Menus | Otter Help Center Articles!
Setup Featured Menu Items
To set up Featured Menu Items on your POS terminal, follow the instructions below:
How to add Featured Menu Items for Otter POS
Step | Process | Image |
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1 | Login to the Otter Dashboard. | |
2 | Navigate to the app selector in the upper right corner and select the [Menus] app. | |
3 | Select the menu you would like to update. | |
4 | Navigate to the [Categories] tab and select [Add category] on the right side of the screen. | |
5 | Name your category.
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6 | Ensure the [Make this a featured category] setting is toggled ON.
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7 | Add items to the category. | |
8 | Add this category to a menu. | |
9 | Publish your menu by clicking the [Publish] button in the upper right corner. | |
10 | Restart the Otter app in your POS terminal by following the steps below:
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Frequently Asked Questions
What order will my Featured Items display in?
Your featured items will display in the order you set them in within the menus App. You can reorder them within the category page in the [Menus] App.
My featured items are not displaying, what can I do?
Please make sure the following is done:
- The [Make this a featured category] setting is toggled ON
- The category is added to the correct menu
- Your menu has been published
If these are all done, try resetting the Otter app by following the steps below:
- Go to the app [Settings]
- Select the [Diagnostics] tab from the left-side menu
- Select [Restart]
Can I use the same set of featured items across multiple menus?
Yes, you can! Just make sure all items are accessible to that menu, and the featured category is added to all menus you would like to use it on.
If I’m creating a menu for the first time and want to upload an Excel sheet, what steps do I need to take?
Follow the steps in this article on how to upload an Excel sheet to create a new menu:
Can I have a different menu offered on my Kiosk than my POS?
Yes! You would need to create a submenu, and under "edit menu", scroll to the bottom and make sure it is only made visible to either Otter POS or Online Ordering (Direct Orders).
I see that my menu has been published to "Direct Orders" - what is that?
That is your kiosk (if applicable) and/or your website (if applicable).
Does Otter POS support inventory management?
Not yet. But we plan to offer this in the near future!
Still need help? Reach out to our team:
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Send us an email at otterpossupport@tryotter.com. |
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