Otter POS menu

Lyre Montesines
Lyre Montesines
  • Updated


Before you can begin processing transactions you must have a menu published. Please see our guides on Menu Management here

In a POS terminal, it is important to be able to access items and check out customers quickly. To help improve the checkout flow for Otter POS users, we introduced Featured Items! Featured Items allow users to customize their POS experience by adding frequently ordered items to the category page so they can quickly be added to the cart.

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To set up Featured Menu Items on your POS terminal, follow the instructions below:

1.Login to the business manager app

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2. Navigate to the app selector in the upper right corner and select the “Menus” App

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3. Select the menu you would like to update

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4. Navigate to the categories menu and select add new category on the right side of the screen

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5. Name your category
  • We recommend using a name like “Featured” or “Favorites

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6. Set the featured category toggle to on
  • This category will not show in the menu, but the items inside will.

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7.  Add items to the category

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8. Add this category to a menu

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9. Publish your menu by clicking the publish button in the upper right corner

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10. Restart the Otter app in your POS terminal
  • Settings>Diagnostics>Restart App

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Frequently Asked Questions

Who has access to this feature?

  • All users with Otter POS can use this feature.
  • Only Admins have the ability to set featured menu items.

What order will my Featured Items display in?

Your featured items will display in the order you set them in within the menus App. You can reorder them within the category page in the Menus App.

My featured items are not displaying, what can I do?

Please make sure the following is done:

  • The toggle for featured items is toggled on.
  • The category is added to the correct menu
  • Your menu has been published

If these are all done, try resetting your app in the pos settings menu

  • Settings> Diagnostics>Restart

Can I use the same set of featured items across multiple menus?

Yes you can! Just make sure all items are accessible to that menu and that the featured category is added to all menus you would like to use it on.


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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