Otter POS: How to manage timecards

Lyre Montesines
Lyre Montesines
  • Updated

Overview

The Otter POS Timecard feature simplifies employee time tracking, ensuring precise staff hour records and smooth shift management.

It enables employees to clock in or out directly from your Otter POS terminal and integrates employee time reporting into your Otter Dashboard, providing a comprehensive overview of your operations.

Access the Timecard applet from the homescreen of your device. Don’t see it there? Reach out to our support team for help to enable the feature!

Video Overview

Instructions

Clocking in and out:

  1. With Timecard enabled, employees who log in using their assigned pin code will be prompted to clock in for their shift.
    Screenshot 2024-02-08 at 3.30.03 PM.pngScreenshot 2024-02-08 at 3.28.36 PM.png

  2. Similarly, when the employee logs out they will be prompted to clock out for their shift.
    Screenshot 2024-02-29 020419.png

Frequently Asked Questions

Who has access to this feature?


All organizations that have opted into Otter POS Timecard features

Does this feature have added costs?


No, it is available to all Otter POS customers.

How often does data refresh in the Timecard data table?


The data is updated immediately.

How is the time on clock-in, clock-out recorded?


Clock-in and out is recorded as the device time.

What can I do if an employee forgets to logout? Can a manager adjust this?


  • At this time, there is no way to edit a clock in or clock out time within the app. But you can edit the data once it’s been exported!
⚠️ PLEASE NOTE: You must use Employee Pin code logins to have access to Timecard features.

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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