Otter POS: Connecting your printer

Lakshmi Mandiga
Lakshmi Mandiga
  • Updated

Summary

Seamless order printing made simple! Explore our guide to set up your Otter POS printer and troubleshoot any unexpected issues that may arise. We've got you covered!

 

Connect your Otter POS printer

Printer connection.gif
Connect your Otter POS printer walkthrough

Step-by-step guide
Click here to expand walkthrough


  1. Head to the profile icon on the top right corner of the screen and tap Settings.
  2. Then, select the Hardware tab. Tap New Printer to begin.
  3. There are two ways you can select a printer:
    • A. Add my own printer to choose your printer manually
      • Choose the brand and model to proceed. In most instances, you’d have received an Epson TM-m30ii so go ahead and select this!
    • B. Add Otter provided printer to scan the printer QR code
      • PLEASE NOTE: this only works if your device is a tablet with camera!
        • Grant camera access.
        Screenshot 2023-11-17 at 13.28.28.png
        • Allow camera permission.
        Screenshot 2023-11-17 at 13.29.50.png
        • Start to scan or select model manually!
        Screenshot 2023-11-17 at 13.30.40.png
  4. Once you’ve selected your printer model, choose your connection method:
    • Bluetooth
      • If you’re using a tablet device, select the Bluetooth connection method.
    • USB connection using a USB-B cable
      • USB connection is only compatible with single-screen and dual-screen terminals at this time, which is highly recommended for these types of screens.
      • You can switch connection methods by clicking the Set up with USB/Bluetooth button below the printer model.
        image (19).png
  5. Install a paper roll and plug in the printer following the instructions on your screen.
  6. Turn on the printer and hit the Connect button to proceed.
  7. You will see a list of printers available to connect to. Select the printer you want to connect.
  8. When you see the green Printer connected screen, you’re all set!

 

Add multiple printers

2 Printers Connected.png
Add multiple printers

Step-by-step guide
Click here to expand walkthrough


  1. After connecting your existing printer following the instructions for "Connect your Otter POS printer" above.
  2. Take note of the last four digits of the serial number of the connected printer(s) from the “Hardware” tab in “Settings”.
    • Tip: The serial number is located on the back of the printer, you will need to remove the back cover to access this.
  3. Ensure that your second printer is powered on and ready to be connected.
  4. Proceed to add a new printer. Head to the profile icon on the top right corner of the screen and tap Settings. Then, select the Hardware tab.
  5. Tap New Printer to begin.
  6. Choose the Bluetooth option from the available connection types.
  7. Select the Bluetooth printer from the list, ensuring it is different from the serial number noted in step 2.
  8. Find both printers connected under the Hardware tab on your Settings page.
  9. Take note that the checkbox on the printer list determines which printer is designated for printing customer receipts.
 

💡 Want to know more about your Printer configuration?

  • Please check this article for more information on how to setup your:
    • Printer Station Ticket
    • Customer Ticket
    • Receipt

⚠️Don’t see your printer?

  • Otter POS is only compatible with Epson or Rongta printer models.
  • If you received the correct device but still don’t see a connection to your printer model, see how to troubleshoot your printer connection here.

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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