Otter POS: Printer connection not detected?

Lyre Montesines
Lyre Montesines
  • Updated

Summary

Trouble with your printer connection? Let's fix it seamlessly! Follow our guide for stable printing solutions.

Instruction

Here are steps you can take to fix that.

1. Unpair the printer from the bluetooth settings on the tablet or terminal. Go to the home screen of your device (leave the Otter app) then go to Settings > Bluetooth > Select the printer and choose “Forget Device”.

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2. Disconnect the printer from its power source, and then reconnect it.
3. Go to Settings from the home screen of the Otter app, then go to Diagnostics > Restart App.

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4. Head back to the Settings menu on the home screen, and navigate to the hardware section.
5. Identify the printer within the list of hardware devices and select it for disconnection.

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6. Proceed to reestablish the printer connection by following these article: Otter POS: Connecting your printer.

PLEASE NOTE: If Bluetooth connectivity persists as an issue, try connecting your printer via USB connection instead and follow this article on how to connect your printer again.

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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