Summary
Card reader not connecting to the Otter POS terminal? Follow this guide to troubleshoot the issue and reconnect the device.
Instruction
Card Reader troubleshooting walkthrough
- Unpair the reader from the Bluetooth settings on the tablet or terminal.
- Go to the home screen of your device (leave the Otter app).
- Go to the device [Settings].
- Tap on the [Bluetooth] settings.
- Select the card reader and choose [Remove].
- Connect the card reader to a power source.
- Verify the card reader's charge status by ensuring there are at least 3 green lights illuminated on the device.
| Tip: Reset the card reader by inserting a paperclip into the small hole near the charging port and pressing down. This action will initiate a reset of the card reader. |
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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