Otter POS: Using Offline Mode

Lyre Montesines
Lyre Montesines
  • Updated

Summary

Take charge with Offline Mode! Whether you're a restaurant operator or cashier, effortlessly process credit card and cash transactions in areas with no or unstable network connection. Otter POS keeps your business running smoothly, empowering you to stay in control at all times!

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How does it work?

  • Offline mode is automatically enabled for all Otter POS customers.
  • When your POS terminal is unable to detect a network connection, it will begin storing orders in offline mode. A warning banner will appear on top of your screen letting you know your POS is currently in Offline Mode.
  • Orders will be automatically processed when you connect to a network again.
  • Offline orders are displayed with a cloud icon next to them in the order list until they have been uploaded and processed online. Once the order is processed, the cloud icon disappears.

⚠️ What are the limitations of Offline Mode?

  1. You will not be able to pair new printers or card readers in Offline Mode. Bluetooth or USB printers and card readers that have already been paired will continue to work.
  2. Your device will be unable to print to network printers connected by Wi-fi when in Offline Mode.
  3. You will not receive online orders to your device when in Offline Mode.

 


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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