Otter POS Order Fulfillment Modes

Summary

Otter POS offers the ability to change the fulfillment mode of an order to ensure your restaurant operations run smoothly.

Otter POS Fulfillment Modes:

Dine-in
To-Go
Drive Thru
Delivery
Pickup

Learn more about each fulfillment mode below.

POS Fulfillment Modes

Learn more about each fulfillment mode and what customer details can be applied to them during the ordering process.

Dine-in Order Details

You can add the following Dine-in order details when setting the fulfillment mode for a POS order:

Optional:

Customer Name
Phone Number
Table Number
Notes

Pickup Order Details

You can add the following Pickup order details when setting the fulfillment mode for a POS order:

Optional:

Customer Name
Phone Number
Email
Notes

Drive Thru Order Details

You can add the following Drive Through order details when setting the fulfillment mode for a POS order:

Optional:

Customer Name
Phone Number
Email
Notes

Delivery Order Details

You can add the following Delivery order details when setting the fulfillment mode for a POS order:

Required:

Customer Name
Phone Number
Address

Optional:

Email
Delivery Instructions

To-Go Order Details

You can add the following Delivery order details when setting the fulfillment mode for a POS order:

Customer Name
Add Guest profile
Order notes

Delivery Radius Confirmation
If manually ringing in an order for delivery, be sure the eater's address is within your set delivery radius with your courier. If the address is outside of the courier radius, a courier will not be assigned to that order.

Configuring Fulfillment Mode Settings in Store Management

In the Otter Dashboard Store Management app, you can configure the POS settings for each fulfillment mode based on brand, location, or organization. For more information about how to use the Store Management app, go here.

This feature is currently only available to new Otter customers. If you are seeing a different settings experience, use the steps listed in the previous section to configure your Fulfillment Mode settings.

Applying a Fulfillment Mode to a POS Order

Use the guide below to easily apply a fulfillment mode to a POS order.

Step 1

From the home screen, navigate to the [Orders] app.
Step 2

Select the [+ New Order] button in the top right corner.
Step 3

Select the [fulfillment mode icon] to assign the correct fulfillment mode to the order (Dine-in, Pickup, Drive Through, or Delivery).
Step 4

Select the correct fulfillment mode, add the order details, and then click [Save].

If a fulfillment mode is not selected, the order will default to the fulfillment mode used on the last order.
Step 5

The fulfillment mode is set! You can now proceed with taking the customer's order.