Summary
Otter POS offers the ability to change the fulfillment mode of an order to ensure your restaurant operations run smoothly!
Discover the supported fulfillment modes available for Otter POS orders and how to apply them to an order.
POS Fulfillment Modes
Learn more about each fulfillment mode and what customer details can be applied to them during the ordering process.
Dine-in Order Details
You can add the following Dine-in order details when setting the fulfillment mode for a POS order:
Required:
- Table Number
Optional:
- Customer Name
- Phone Number
- Notes
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Pickup Order Details
You can add the following Pickup order details when setting the fulfillment mode for a POS order:
Required:
- None
Optional:
- Customer Name
- Phone Number
- Notes
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Drive Through Order Details
You can add the following Drive Through order details when setting the fulfillment mode for a POS order:
Required:
- None
Optional:
- Customer Name
- Phone Number
- Notes
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Delivery Order Details
You can add the following Delivery order details when setting the fulfillment mode for a POS order:
Required:
- Customer Name
- Phone Number
- Address
Optional:
- Delivery Instructions
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Applying an Order Fulfillment Mode
Use the guide below to easily apply a fulfillment mode to a POS order.
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Step 1
From the home screen, navigate to the [Orders] app. -
Step 2
Select the [+ New Order] button in the top right corner. -
Step 3
Select the [fulfillment mode icon] to assign the correct fulfillment mode to the order (Dine-in, Pickup, Drive Through, or Delivery). -
Step 4
Select the correct fulfillment mode, add the order details, and then click [Save].
If a fulfillment mode is not selected, the order will default to the fulfillment mode used on the last order. -
Step 5
The fulfillment mode is set! You can now proceed with taking the customer's order.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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