Otter POS: Mark items out of stock

Lyre Montesines
Lyre Montesines
  • Updated

Summary

Marking an item as out of stock, or "86ing an item", is to mark an item as temporarily unavailable for purchase or use.

PLEASE NOTE: ChowNow and GrubHub modifiers will not work with this feature. Contact our support team for help marking these items as out of stock.

Instructions

1. Mark a single item as out of stock in Order Manager
Click here to expand walkthrough


  1. Sign in to Order Manager.
  2. Access the Menu tab.
  3. Select the three dots next to the item you'd like to mark as out of stock.
  4. Select Update availability.
  5. Select from the following options:
    • Available - Keeps the item available for purchase and use
    • Unavailable today - Mark the item as out of stock until tomorrow
    • Unavailable indefinitely - Mark the item as out of stock until you manually reactivate it
  6. Select Publish Availability to update the item for all delivery partners

2. Mark multiple items as out of stock in bulk in Order Manager
Click here to expand walkthrough


  1. Sign in to Order Manager.
  2. Access the Items tab
  3. Check each checkbox next to all items you'd like to mark as out of stock
  4. At the bottom of the page, select Change Availability
  5. Select from the following options:
    • Available - Keeps the item available for purchase and use
    • Unavailable today - Mark the item as out of stock until tomorrow
    • Unavailable indefinitely - Mark the item as out of stock until you manually reactivate it
  6. Select Publish Availability to update the item for all delivery partners

3. Mark an item as out of stock across different locations
Click here to expand walkthrough


  1. Sign in to Order Manager.
  2. Access the Items tab.
  3. Select Edit Item next to the item you'd like to change.
  4. Select Mixed Availability.
  5. Adjust the availability at each location where the item is available.
  6. Select Publish Availability to update the item for all delivery partners.

4. Mark an item as out of stock in Otter Dashboard
Click here to expand walkthrough


  1. Access Otter Dashboard.
  2. Select Apps in the top-left corner and then Menus.
  3. Select the menu with the items that need to be marked as out of stock.
  4. Select the Items tab.
  5. Check the checkbox next to the item that you'd like to mark as out of stock.
  6. Select Availability.
  7. Select from the following options:
    • Available - Keeps the item available for purchase and use.
    • Unavailable today - Mark the item as out of stock until tomorrow.
    • Unavailable indefinitely - Mark the item as out of stock until you manually reactivate it.
  8. Select Publish Availability to update the item for all delivery partners.

 


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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