Otter POS: How to process refunds

Lyre Montesines
Lyre Montesines
  • Updated


Once an order has been placed and the customer has paid, the only way to adjust it is by refunding the original receipt.


1. From the home screen of your terminal, tap the Financials app. eea2e58d-6c7b-42ed-91ca-d464cf263edd.png
2. Select Refund under the ticket you’d like to process a refund for. 08f679d4-d601-4819-ba33-a9d85c148dbd.png
3. Enter the refund amount and select Refund to confirm. f32d1306-3283-473f-9ef7-335bd5384352.png
4. Once complete, you will find the refunded amount on the ticket. 0667e7e3-2c4f-4e19-9e90-8294f88eb503.png


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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