Otter POS: How to contact support

Lyre Montesines
Lyre Montesines
  • Updated


If you need additional help or information, you can contact our support team directly from your POS! Here’s how.


1. From the Otter homepage, navigate to the chatbot icon located on top right corner of screen. Screenshot 2024-03-19 045525.png
2. Select “Chat on this device” to start a chat on your device. Screenshot 2024-03-19 050152.png
3. Select “Chat on mobile” to start a chat on your phone. Screenshot 2024-03-19 045604.png
4. Scan QR code on your phone and click on link. Screenshot 2024-03-19 045633.png
5. Once selecting the link from the QR code, select “start chatting”, 33750df4-0248-4f56-a89e-79e8dac9a1b9
6. Enter in email address. Screenshot 2024-03-19 045731.png
7. Select "Existing products, services, or locations". Screenshot 2024-03-19 045843.png
8. Select from the drop-down “Otter POS Screenshot 2024-03-19 045757.png
9. Once completed, an agent will be with you shortly Screenshot 2024-03-19 050056.png


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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