How to Update Direct Orders Delivery Settings

To update your the delivery settings in your Otter Dashboard, follow the steps below:

1. Login to your Otter Dashboard.
2. Click the Direct Orders app icon.
3. Under "Settings for all brands", click on the Delivery tab. This page is where you have the option to adjust your delivery area parameters and delivery fees,  according to your preference.

You can set the delivery area according to distance from the restaurant.

When setting your delivery area parameters based on distance, you will have two options:

Driving distance

• Measures the distance using automobile travel times.
• Note - This will be the default option selected for all new customers and the default will be 5 miles or 5 km based on region

Straight line distance

• Measures the direct distance between two points and does not account for the surface between the two points.
• Note - All existing customers will be on this configuration by default as they are already using straight line distance, however, they will have the option to update to driving distance or custom zones

Note: This setting is only available within individual store settings (Direct Orders > Store > Settings > Delivery). This is not available in the Settings for all stores.

1. Login to your Otter Dashboard.
2. Click the Direct Orders app icon.
3. Click on View Stores.
4. Locate the store you would like to update and click on Settings.
5. Click on the Delivery tab at the top of the page.
6. Locate the "Delivery area" section and click on the Zones tab.   Note: This setting is only available within individual store settings (Direct Orders > Store > Settings > Delivery). This is not available in the Settings for all stores.

The Delivery Settings in the Direct Orders app also allows you to determine how you'd like delivery fees to be applied. You can choose between setting the delivery cost to a single delivery fee or create a customized delivery fee based on distance.

Single delivery fee

You can choose to have a single delivery fee across all deliveries (this is the default behavior).

Customized delivery fee based on distance

You can choose to have the delivery fee adjust, depending on the distance and set a Max Distance by creating different ranges. This tiered pricing will assign delivery costs based on delivery distance you assign in the settings