Direct Orders - Catering Support

Teela
Teela
  • Updated

Overview

Catering Support, found within Direct Orders App, allows you to set catering parameters that help you streamline your catering process, from order placement to delivery, while also simplifying the management of all your ordering channels with Otter. 

 

Adjusting catering parameters within the Otter Dashboard

Within the Otter Dashboard, you are able to adjust the settings for each section within each fulfillment mode. The ability to adjust settings will provide the opportunity to customize the fulfillment process for catering orders. The sections include:

 

Order Scheduling

  • Where you can set the required lead time and the amount of time an order can scheduled in advance (you can allow orders to be placed up to 6 months in advance).

Order Size Restriction

  • Where you can determine if the order size requirements will be based on guest count or basket size.
Set lead times and scheduling requirements (you can allow customers to place order up to 6 months in advance).  m1-catering-merchant-settings-pickup.png
Set order size requirements  m1-catering-merchant-settings-delivery.png

 

Video Demo - Adjusting your catering parameters within the Otter Dashboard

 

View within the Eater App

Curious to know what your customers see/experience when placing a catering order? Take a look at the below for details! 

The Eater App includes: 

  • Pick up and delivery fulfillment mode selection
  • Delivery address input field
  • Pick up and delivery time selection
  • “Headcount” input field
  • Ability to add serving sizes to menu items
  • Space to add detailed descriptions and sizes for menu items
  • Dynamic cart reminder to ensure the eater has ordered enough food for their selected headcount
  • Delivery minimums for catering orders

Pick up and delivery time selection

“Headcount” input field

Screenshot 2024-03-22 at 8.22.46 AM.png
Dynamic cart reminder to ensure the eater has ordered enough food for their selected headcount Screenshot 2024-03-22 at 8.17.56 AM.png

 

Video Demo - Placing a catering order on the Eater App

 

Frequently Asked Questions

Is this available for everyone?

This feature is included for all Direct Orders customers in the United States and Canada regions

Is there an additional cost?

No, this feature is included for for all Direct Orders customers in the United States and Canada regions

 

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