Stripe's new verification update aims to prevent fraud by requiring validation that each store is genuinely part of the multi-location chain. Ensure your stores are verified to maintain smooth operations and compliance.
Cause:
- Contact information listed in Stripe doesn't contain an @[business name] email.
Error Message:
- Blocked Payouts
- Redirected to Stripe website verification
Resolution:
Most secure option without issuing e-mails to all of the other brand stores
Click here to expand the walkthrough
| Step | Process | Image |
|---|---|---|
| 1 | Create a hidden webpage on your site to showcase the contact information for all your stores. | |
| 2 | All Stripe needs is that hidden URL, and they'll use your corporate website to confirm that your store is indeed part of your organization. |
Less secure alternative option
Click here to expand the walkthrough
| Step | Process | Image |
|---|---|---|
| 1 | Choose "No" for listing your website and for having an email related to the store. | |
| 2 | A text box will then appear where you can describe your business and its connection to the organization. |
PLEASE NOTE: Should you encounter any issues or obstacles during the verification process, please contact Stripe Support for additional assistance.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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