Otter POS: Manual Card Entry

Lyre Montesines
Lyre Montesines
  • Updated

Manual card entry is a valuable feature that allows you to input a customer's credit card number manually through our POS system. This can be especially useful when taking payments over the phone or when the customer is not physically present to swipe or insert their card. Let's explore the benefits and how to enable manual card entry in this article.

Benefits of Manual Card Entry

  • Convenience: Manual card entry allows restaurant to accept credit card payments in situations where the physical card is not available.
  • Flexibility: You can now can process payments remotely, making it easier to accommodate customers who are not able to make an in-person payment.
  • Security: POS systems are designed to encrypt and protect sensitive credit card information, ensuring the security of each transaction.

How to process Manual Card Entry

Video Walkthrough

  1. Input the Customer's Order: Before processing the payment, make sure to input the customer's order into the POS system. This will ensure that the payment is accurately linked to the correct transaction.
  2. Navigate to the Payment Screen: Once the order is inputted, navigate to the payment screen on the POS system. Here, you will see options for cash, credit card, and more.
  3. Tap "More Options": Below the cash and credit card options, tap the "More Options" button. This will expand the payment options and reveal additional payment methods.
  4. Select Manual Entry: From the expanded payment options, select "Manual Entry." This will prompt you to manually input the customer's card details.
  5. Enter Card Information: Enter the customer's card information, including the card number, expiration date, and security code. Double-check the information for accuracy before processing the payment.

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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