Overview
Manual card entry is a valuable feature that allows you to input a customer's credit card number manually through our POS system. This can be especially useful when taking payments over the phone or when the customer is not physically present to swipe or insert their card. Let's explore the benefits and how to enable manual card entry in this article.
Benefits of Manual Card Entry
- Convenience: Manual card entry allows restaurant to accept credit card payments in situations where the physical card is not available.
- Flexibility: You can now can process payments remotely, making it easier to accommodate customers who are not able to make an in-person payment.
- Security: POS systems are designed to encrypt and protect sensitive credit card information, ensuring the security of each transaction.
Processing Manual Card Entry
The steps below will guide you through processing a POS order using the Manual Card Entry payment method.
Step | Process | Image |
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1 |
Input the Customer's Order Before processing the payment, make sure to input the customer's order into the POS system. This will ensure that the payment is accurately linked to the correct transaction. |
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2 |
Navigate to the Payment Screen Once the order is inputted, navigate to the payment screen on the POS system. Here, you will see options for cash, credit card, and more. Select [Other] to reveal additional payment options. |
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3 |
Select Manual Entry From the expanded payment options, select "Manual Entry." This will prompt you to manually input the customer's card details. |
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4 |
Enter Card Information Enter the customer's card information, including the card number, expiration date, and security code. Double-check the information for accuracy before processing the payment. |
Still need help? Reach out to our team:
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Send us an email at otterpossupport@tryotter.com. |
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