Otter POS Training Mode allows you to explore the Otter POS interface and train staff in a test environment. Ring in orders without impacting financial data and other analytics.
What are the benefits?
- Safe Learning Environment
With Otter POS Training Mode, you can train your staff without the risk of affecting your live data. This peace of mind lets you focus on teaching and learning without worrying about mistakes. - Hands-On Practice
By using the training environment to ring in orders and interact with the POS system, your staff can gain valuable hands-on experience. This practical training is essential for building confidence and efficiency. - Effective Training
Training Mode enables you to tailor your training sessions to the specific needs of your staff. You can create custom scenarios, test different configurations, and address any areas of weakness in real-time.
When To Use Training Mode
Use Otter POS training mode to train team members and staff on how to use the core functionality of Otter POS.
- Order Lifecycle Simulation
Create and manage orders, including discounting, voiding items, sending items to the kitchen, and making fake payments without impacting real data. - Receipt Printing
Training mode supports payment receipt printing.
Enabling / Disabling Training Mode
Enable training mode by selecting [Enable Training Mode] within the order Options. To exit/disable training mode, repeat the same steps for enabling training mode.
In Training Mode, certain apps (Storefronts, Menus, Analytics, KDS, Kiosk) are hidden. Customer and station tickets will not print, but payment receipts will. Real payments cannot be made as the payment flow is simulated.
- Follow the steps below to learn how to enable Training Mode on Otter POS:
Step Process Image 1 Select the [Orders] app on the device homepage. 2 Click [+ New Order]. 3 Select [Options]. 4 Scroll down and select [Enable training mode]. 5 A blue banner will appear at the top of the screen indicating training mode is enabled.
You can now simulate orders and checkout flows as well as print customer receipts.
6 To disable training mode, select [Options]. 7 Scroll down and select [Disable training mode]. 8 Click [Exit] to confirm you would like to exit training mode.
FAQs
- Yes, Training Mode is functional even when the POS terminal is offline (in offline mode).
- In Training Mode, certain apps (Storefronts, Menus, Analytics, KDS, Kiosk) are hidden. Customer and station tickets will not print, but payment receipts will. Real payments cannot be made as the payment flow is simulated.
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