Otter POS: Training Mode

Overview

Otter POS Training Mode is a feature that allows restaurants to explore the Otter POS interface and train staff in a test environment. Ring in orders without impacting financial data and other analytics.

What are the benefits?

• Safe learning environment: With Otter POS Training Mode, you can train your staff without the risk of affecting your live data. This peace of mind allows you to focus on teaching and learning without worrying about mistakes.
• Hands-on practice: By using the training environment to ring in orders and interact with the POS system, your staff can gain valuable hands-on experience. This practical training is essential for building confidence and efficiency.
• Effective training: Training Mode enables you to tailor your training sessions to the specific needs of your staff. You can create custom scenarios, test different configurations, and address any areas of weakness in real-time.

When to use training mode?

Use Otter POS training mode to train team members and staff on how to use the core functionality of Otter POS.

• Order Lifecycle Simulation: Create and manage orders, including discounting, voiding items, sending items to the kitchen, and making fake payments without impacting real data.

• Receipt Printing: Training mode supports payment receipt printing.

Enable Training Mode

Enable training mode by selecting [Enable Training Mode] within check options.

Steps	Process	Images
1	Access Otter POS Check Options by selecting the three dots below the check.
2	Select [Enable Training Mode] from the list of check options.
3	✅ Training Mode Now, the POS has entered training mode. Simulate order and checkout flows as well as print customer receipts.

Exit Training Mode

Exit training mode at any time by selecting the [Exit] button at the top of the screen.

FAQs and Troubleshooting

Is there an additional cost for Training Mode?

Does Training Mode work when the POS terminal is offline?

What are the limitations of Training Mode?