Account Settings displays an overview of basic account information including the device name and restaurant information (Store Name and Store Address).

Users provides a list of all the Users connected to the device. Select [Refresh] to reload the list and display all current users. These users cannot be edited within Order Manager.

To edit, add, or remove a user, navigate to the Otter Dashboard Settings → User Management → Users. Learn more about how to edit Otter users: User Management in the Otter Dashboard.

In the Hardware tab, you can review the status of all the connected devices and connect new hardware like Printers and Card Readers. Click on any of the printer devices to edit the device name, check printer status, set station ticket routing, configure customer tickets, review printer details, print test ticket, and run diagnostic tests for disconnected printers.

*Click the image to enlarge

Hardware Settings	Printer Details	Configure Station Tickets
Configure Customer Tickets	Payment Receipt Setup	Run Printer Diagnostic Tests

Once Mesh is enabled, you will have access to the Mesh Connection settings, including Advertising and Discovering toggles, and Connected Devices statuses. You can disable Mesh by selecting the red [Disable] button at the top of the screen.

The Integrations tab displays all Delivery Channels connected to the location and the status of the integration. Scroll down to also review Loyalty and Gift Card statuses. 

Delivery Channel Statuses

Loyalty and Gift Card Statuses

Within Notifications, you can configure Order notification pop-ups to your personal preference.

New order: Manual accept These order notifications will not disappear until you have accepted or declined the new order. Select sound notification: Wave or Chime
New order: Auto accept Select notification behavior: Persistent: Order notification will not disappear until you have acknowledged it. Auto-Dismiss: Order notification will disappear automatically after 3 seconds. Select sound notification: Wave or Chime
Adjusted order Select notification behavior: Persistent: Order notification will not disappear until you have acknowledged it. Auto-Dismiss: Order notification will disappear automatically after 3 seconds. Select sound notification: Wave or Chime
Canceled order Select notification behavior: Persistent: Order notification will not disappear until you have acknowledged it. Auto-Dismiss: Order notification will disappear automatically after 3 seconds. Select sound notification: Sonar or Radar

The Diagnostics tab houses all the Otter application settings and device details. Utilize this tab to restart the device, refresh the menu, refresh settings, play test sounds, clear KDS tickets, and configure/review Wi-Fi Settings.

At Otter, we want to make your order management easy and personalized just for you. With our Orders App Settings feature, you can customize how you handle your orders based on fulfillment mode (online orders, drive-thru, & dine-in). For example, you can decide when online orders should be moved to "Completed orders". Simply choose whether you want orders to be cleared after they're marked as ready or handed off. 

You can also configure how you want to assign third-party delivery providers under the Couriers & Logistics section. Request mode options:

• Automatic: Our system will automatically assign couriers to orders as they are accepted.
• Manual: You will need to manually assign a courier to all of your orders.

It's all about giving you control and making your experience with us as smooth as possible. 

Learn more about how to configure Orders App Settings: Orders Settings in Order Manager

In the Storefronts App Settings, you have the ability to set auto/manual order acceptance (Auto-accept) and Prep time for each storefront’s order.

Auto/Manual Accept Settings Toggle on/off order [Auto-accept] settings inline, or select the checkboxes for bulk editing.	Inline Editing	Bulk Editing
Prep Time Management Edit [Prep time] for each storefront inline, or select the checkboxes for bulk editing.	Inline Editing	Bulk Editing

Kiosk App Settings allows you to toggle on the use of a secondary display for your kiosk setup.