Overview
From the Otter Dashboard, you can see a full overview of your Otter subscriptions. From the Subscriptions page, you can:
- View details for active, upcoming, or terminated subscriptions
- View location specific subscription details
- View hardware and bundle subscription details
- Manage missing or expired payment for subscriptions
- Shop for and request to add products to your subscription
To view your subscriptions, follow the steps below:
Step 1:
Click the profile icon from the Otter Dashboard. Select Billing from the dropdown.
Step 2:
Click Subscriptions tab from the menu on the left-side on the page.
Step 3:
From here, you can select from Subscriptions, Locations, or Products to view the specific information you're looking for.
Viewing Subscription Details
To view subscription details, just click on the subscription listed.
Each subscription will show:
- Subscription overview
- Associated bundle(s) and product(s)
- Subscription status
- Associated payment method
- Next invoice date, start date, and recurring costs
Locations View
To view all locations and their associated bundles and subscriptions, click [Location] on the Subscriptions page. Select a location from the list to view more details about that locations subscriptions.
Products View
To view a full list of bundles and hardware, click [Products] on the Subscriptions page.
Managing Subscription Payment Methods
When viewing your subscription details, you can see the payment method listed for that subscription (see item #4 in image above). You may need to add or update a payment method if the card on file is expired, missing information, or isn't your preferred card.
Adding a New Payment Method
To add a new payment method for your subscriptions, you can do so from your Subscription Details page (recommended) or from the Payment Methods tab. See below for details on both options.
Subscription Details page— Adding a payment method (recommended)
From your Subscription Details page, click on the Payment method dropdown and select the [+ Add a new method] option.
Payment Method tab— Adding a payment method
After navigating from account icon > Billing, select Payment Methods from the menu on the left side of the page. Click [Add method].
Once a the new payment method has been added, you can select that method as the payment option from the Subscription Details page.
Expired Payment Methods
If your payment method selected for a subscription has expired, you will see a notifications to alert you on both the Subscriptions page and the Subscriptions Details page. In this case, you'll just need to update your payment method following the steps above.
Subscriptions page— Expired payment notification
Subscription Details page— Expired payment notification
Adding Products to your Subscriptions
To browse or add products to your subscription, click the [+ Add products] button from the Subscriptions page.
You'll then be taken to the Otter Shop, where you can explore products— If you see something you'd like to add to your subscription, just click the [Request] button for that product. Once requested, an Otter teammate will be in touch within 1-3 days to help with your request.
If you need additional help or information, you can contact support via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
- SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.
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