I Received a Pop-up that Says My Store is "Unavailable on One or More Delivery Partners"

Kurt De La Rosa
Kurt De La Rosa
  • Updated

This could be due to your store being closed/paused unintentionally or disconnected from our platform.

To reconnect or add delivery partners, please visit the How Do I Connect My Delivery Partners for a tutorial on how to connect or repair your delivery partner connections. 

NOTE: If you recently updated your login information we will need these to fix your integration.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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