How do I update my menu?

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Otter Core, Otter Pro, or Self-Serve Customers:

Otter Core or Pro customers should contact their Dedicated Customer Success Manager for all menu requests. 

If you prefer to make a change yourself, we can ingest menu updates from one of your delivery partners. This means you can make a change/edit to one of your delivery partners’ menus and we’ll ensure the changes are reflected in Otter. In these cases, please let us know beforehand so our team is prepared to make the changes on your behalf.

If you have Business Manager Menu Management, you may fully control your menus through your Business Manager platform as shown below: 

Log into your Business Manager platform and click on the menu to see the menu details view. Schermata_2022-12-12_alle_15.18.49.png
  • View Menu

Preview of menu and menu areas

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  • View Categories

The 2nd tab shows you all your menu categories

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  • View Category Details

Click on the first category to see its details

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  • Edit Category

  1. Edit category details such as name, description, and the items in the category

  2. Click “Cancel” when you’re done to close the details

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  • View Modifiers

The 3rd tab shows you all your menu modifier groups.

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  • View Modifier Details

Click on the first modifier group to see its details.

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  • Edit Modifiers

  1. Edit modifier details such as name, description, and the modifier items.

  2. Click “Cancel” when you’re done to close the details

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  • Edit Menu Items

  1. Click on the search icon to search the current view.

  2. The tabs switch to a focused search field.

  3. Select the top option that shows after typing a few letters

  4. Edit options will appear.

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  • Edit Menu Item Modifiers

  1. Click to add a modifier group and start typing.

  2. Type in the search field to generate results that match.

  3. Expand the modifier group to see the modifiers contained.

  4. Grab the list item to rearrange its order.

  5. Save to finalize changes.

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  • Publish a menu

  1. Click on the Menus tab.

  2. Click on Publish. Publishing will push menu to all connected services at your one location.

  3. You see that the publish is in progress.

  4. When the publish is complete, the menu receives a publish timestamp.

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Otter Essentials Customers: 

Order Manager (Otter Essentials) customers may request menu updates by contacting support.

[Restaurant Name]: Menu Updates

Please clearly list all changes you’d like to make to your menu. Our team will respond back with an estimated time for completion. 

  • If you would like to upgrade your account to Self-Serve, Otter Core or Otter Pro, please reach out to our support team and we can help you get started! 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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