I’m missing orders from a Delivery Partner

Stefania Sarti
Stefania Sarti
  • Updated

Are all the delivery partners connected on your tablet? To check:

  1. Select the menu icon (☰) in the top left corner and navigate to the Integrations tab
  2. Confirm the connection status

Any status color other than green or orange means there is an issue with your connection. This could be the reason an order is missing. You may fix your delivery partner connection by visiting the How Do I Connect My Delivery Partners page.

If the issue persists, please reach out to our Support Team and provide the following information: 

  1. Name of delivery partner
  2. Name or Number on the order 


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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