Missing orders could be due to delivery partners not being properly connected on your store account. Check the connections through either the Order Manager or Business Manager to ensure all delivery partners are linked.
Order Manager
Web Order Manager:
- Select the menu icon (☰) in the top left corner and navigate to the Integrations tab
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Confirm the connection status
- Click here to understand what the colors indicate for your connection status and How to fix integrations
New Order Manager app:
- Select the Profile icon, and then select Settings from the drop-down.
- Select Integrations.
- Select the brand from the brand dropdown.
Any status color other than green or orange means there is an issue with your connection. This could be the reason an order is missing. You may fix your delivery partner connection by visiting the How Do I Connect My Delivery Partners page.
Business Manager
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Log into Business Manager and navigate to the Connected Page. This will surface all delivery partners and their connection status.
- If any delivery partner connection is interrupted, the page will notify you and you'll have the option to fix your broken connections.
If the issue persists, please reach out to our Support Team and provide the following information:
- Name of delivery partner
- Name or Number on the order
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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