Order History

Overview

Order History shows all orders— from all platforms (like delivery partners, Otter POS, and other direct orders)— that have come through Otter. 

Order History displays:

• Order History listed by date
• Order fulfillment
• Order details
• Canceled orders

You can view order history from your: 

• Otter tablet or POS
• Otter Web Order Manager
• Otter Dashboard

Viewing Order History

To view Order History from your Otter POS, tablet, or Web Order Manager follow the steps below.

• Step	Process	Image
  1	Open the Orders app.
  2	Click the order status filter. Select History.
  3	Orders will show listed by most recent date/time.
  4	Click [Filter] to choose to filter by date and/or fulfillment mode.
  5	Cancelled orders will show a [Cancelled] tag.
  6	Click on an order for: Order details Reprint ticket Cancel order	Reprint Ticket & Order Details Cancel Order

• Step	Process	Image
  1	From Web Order Manager, click the = Menu.
  2	Select History from the menu.
  3	Orders will show listed by most recent date/time.
  4	Click [Filter] to choose to filter by date and/or fulfillment mode.
  5	Cancelled orders will show a [Cancelled] tag.
  6	Click on an order for: Order details Reprint ticket Cancel order

Order History Dashboard within the Otter Dashboard
For more information on Order History— like filtering by locations, channels, or injection status— use the Order History Dashboard from the Otter Dashboard. 

Learn more on here. 

Actioning on Orders in Order History

• To cancel an order from the Order history list: 
  1. Click the order listed
  2. Scroll to the bottom of the order details
  3. Click [Cancel order] 

   

  

   

• To reprint an order ticket from the Order History list:
  1. Click on the order listed
  2. Click [Reprint ticket]

  

FAQs

• If an order's details show an estimated amount for a partner platform to receive, that is the estimated fee being paid to the integrated platform where the order was fulfilled. 
  
  If you have any questions about this fee, reach out to the integrated platform directly. 
  
  

Updated April 02, 2026 21:53