What is my Order History?

Stefania Sarti
Stefania Sarti
  • Updated

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Finding Order History

Your Order History shows all delivery partner orders that have come through Otter. This section displays all the information about the order and full order history by date.

To navigate to the Order History, use the menu icon (☰) in the upper left-hand corner of your screen. Click on the History section on the side panel that pops out.

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If you are using Native Order Manager, follow the steps below to locate Order History:

Step Process Image
1. Select Orders on the homepage. download - 2023-09-11T144754.425.png
2. Select History from the order feed dropdown. download - 2023-09-11T145006.735.png

 

Canceled Orders

Yes! Your Order History in Otter will show your canceled orders.

A canceled order is clearly marked with a red bubble that says Cancelled on the right-hand side of the Order History page.

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If you need additional help or information, you can contact us via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter tablet’s support button.
  • Telephone - Call us anytime at 1-704-396-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours. 

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