What type of printer paper do I need to buy?

Stefania Sarti
Stefania Sarti
  • Updated

If you’re using an Otter receipt printer, the correct receipt paper is Thermal 2.1, 3 1/8" x 273' (80mm x 83.21m) rolls.


If you’re using an Otter label printer, the supported label size is 2.5” x 1.5” (60x40 mm).


Otter sends each printer with one full roll. You may purchase additional paper from Otter for only $35 for a 10pack or you can order via most online retailers. 


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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