My printer isn't Printing

Stefania Sarti
Stefania Sarti
  • Updated

password: otter

The most common reasons for this may include: 

  • Your printer may be low or out of paper
  • Your delivery partners are experiencing a connection error
  • Your printer may be experiencing connection errors

To check on your connections, please first click on the menu icon (☰), Navigate to Integrations and check all of your connections. If you see any Red connection errors, please reach our Support Team via chat or to hello@tryotter.com so that we may assist you. 

Screen_Shot_2020-08-25_at_10.33.53_AM.png 

In the meantime, please double-check the following items: 

  • Ensure your printer is plugged directly into your main store’s router 
  • If you are using a TP-Link - please note if the green light is solid or blinking. A blinking light typically indicates a connection error

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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