My printer isn't Printing

Stefania Sarti
Stefania Sarti
  • Updated

password: otter

The most common reasons for this may include: 

  • Your printer may be low or out of paper
  • Your delivery partners are experiencing a connection error
  • Your printer may be experiencing connection errors

To check on your connections, please first click on the menu icon (☰), Navigate to Integrations and check all of your connections. If you see any Red connection errors, please reach our Support Team via chat or to so that we may assist you. 


In the meantime, please double-check the following items: 

  • Ensure your printer is plugged directly into your main store’s router 
  • If you are using a TP-Link - please note if the green light is solid or blinking. A blinking light typically indicates a connection error

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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