Can I activate my Otter account via web, prior to hardware arrival?

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Yes! You can access your account by logging into app.tryotter.com

  • If you created your account via the Otter Dashboard, please use the login information you created for this location when you signed up.
  • If you received your hardware in a package, it should include login information. Please use the login information provided to login to your account.
  • If you forgot your password - Click on "Forgot Password" in the Otter app.
  • If you forgot the email you used as your username and need to request for your login information, please contact support and include
    • Your name
    • The name of your restaurant, and
    • The address

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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