Summary
Once your hardware has been delivered, it just needs to be set up! We make it easy with the instructions below.
Setup Wifi Tablet
How to setup Wifi tablet
What you need: Tablet: You should have received a tablet and charger in your box Otter login: |
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Step 1 Turn on your tablet and connect to WiFi
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Step 2 Log into your Otter account Once you have successfully connected WiFi, click the Otter icon at the bottom of your screen and log in using the provided credentials. |
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Step 3 Dismiss |
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Step 4 Get started with Order Manager Now that you have logged in, it’s time to get to know your all in one Order Manager! Please review all material provided to you by your company! |
Setup LTE Tablet
How to set up LTE tablet
What you need: Tablet: You should have received a tablet and charger in your box Otter login: |
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Step 1 Turn on your tablet and decline battery optimization Give your network a few moments to kick in. Once it loads, swipe up to unlock your tablet. After a few minutes of use, you will likely receive two pop-ups prompting you to turn off battery optimization. Please select “OK” and “Allow” so that your tablet never misses an order in sleep mode. |
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Step 2 Log into your Otter account Once you are on the home screen, click the orange Otter icon and log in using the provided credentials. |
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Step 3 Get started with Order Manager Now that you have logged in, it’s time to get to know your all in one Order Manager! Please review all material provided to you by your company! |
Setup Cloud Printer + Ethernet
How to set up Cloud Printer + Ethernet
What you need:
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Step 1 Connect power & ethernet cable Pop the back off of your printer and plug in the power cable that came in your box. Connect one end of your ethernet cable to the back left of your printer and the other end to your internet router or ethernet port. |
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Step 2 Load your receipt paper
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Step 3 Confirm connection Turn your printer on. Within a minute, a ticket will print that states “DHCP Enable” with an IP Address. This determines a secure connection. On your tablet, you can confirm the connection by navigating to the Integrations page, which will now reflect a green light stating that your printer connection is “normal”. |
Set up Cloud Printer + TP Link
How to set up Cloud Printer + TP Link
What you need:
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Step 1 Connect power & TP Link With access to your internet router, please plug your TP Link device into power with the white power cord it came with. Next, plug the white internet cable it came with into the TP Link, as well as directly into your router. The TP Link will flash a green light momentarily, but will then go solid after a few seconds. That means it is receiving an internet signal from your router. |
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Step 2 Smart Device Setup
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Step 3 Printer Setup After step 2 is complete, unplug your TP Link from the router and connect it to your printer and a power source. Wait until you see the light on the TP Link turn solid green. Load your thermal paper with the excess of the roll extending out & up from the bottom. |
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Step 4 Confirm Connection Turn your printer on. Within a minute, you should receive a ticket that states “DHCP Enable” with an IP Address. This determines a secure connection. You can confirm the connection on your tablet by navigating to the Integrations page, which will now reflect a green light stating that your printer connection is “normal”. |
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Still need help? Reach out to our team:
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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