Hardware Setup

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Summary

Once your hardware has been delivered, it just needs to be set up! We make it easy with the instructions below.

 

 

Setup Wifi Tablet

How to setup Wifi tablet


What you need:

Tablet: You should have received a tablet and charger in your box

Otter login:
Username:
Password:

Step 1

Turn on your tablet and connect to WiFi

  • Swipe up to unlock your tablet.
  • On the home screen, select the WiFi icon and open up the WiFi settings.
  • In the Connections section, toggle WiFi “on” to select your network and enter password.
 

Step 2

Log into your Otter account

Once you have successfully connected WiFi, click the Otter icon at the bottom of your screen and log in using the provided credentials.

 

Step 3

Dismiss

 

Step 4

Get started with Order Manager

Now that you have logged in, it’s time to get to know your all in one Order Manager! Please review all material provided to you by your company!

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Setup LTE Tablet

How to set up LTE tablet


What you need:

Tablet: You should have received a tablet and charger in your box

Otter login:
Username:
Password:

Step 1

Turn on your tablet and decline battery optimization

Give your network a few moments to kick in. Once it loads, swipe up to unlock your tablet. After a few minutes of use, you will likely receive two pop-ups prompting you to turn off battery optimization. Please select “OK” and “Allow” so that your tablet never misses an order in sleep mode.

 

Step 2

Log into your Otter account

Once you are on the home screen, click the orange Otter icon and log in using the provided credentials.

 

Step 3

Get started with Order Manager

Now that you have logged in, it’s time to get to know your all in one Order Manager! Please review all material provided to you by your company!

 

Setup Cloud Printer + Ethernet

How to set up Cloud Printer + Ethernet


What you need:

  • Printer + Power cord (x2)
  • Ethernet cable
  • Thermal receipt paper
  • Network router access

Step 1

Connect power & ethernet cable

Pop the back off of your printer and plug in the power cable that came in your box.

Connect one end of your ethernet cable to the back left of your printer and the other end to your internet router or ethernet port.

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Step 2

Load your receipt paper

  1. Open the roll paper cover.
  2. Install the roll of paper in the correct direction. (Load your paper with the excess of the roll extending out & up from the bottom.)
  3. Pull out some paper, and close the roll paper cover.
  4. Epson: When the printer power is on, the roll of paper is automatically cut.

    Rongta: Turn on the printer and manually tear off the paper with its cutter.

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Step 3

Confirm connection

Turn your printer on. Within a minute, a ticket will print that states “DHCP Enable” with an IP Address. This determines a secure connection.

On your tablet, you can confirm the connection by navigating to the Integrations page, which will now reflect a green light stating that your printer connection is “normal”.

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Set up Cloud Printer + TP Link

How to set up Cloud Printer + TP Link


What you need:

  • TP Link Device
  • Printer + Power Cord (2)
  • Internet cable
  • Thermal Paper
  • Connection card
  • For connection, you’ll need (temporary) direct access to your internet router at your restaurant, please have your Wifi password ready. You will also need an additional smart device (laptop or smartphone) other than the Otter tablet.

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Step 1

Connect power & TP Link

With access to your internet router, please plug your TP Link device into power with the white power cord it came with.

Next, plug the white internet cable it came with into the TP Link, as well as directly into your router. The TP Link will flash a green light momentarily, but will then go solid after a few seconds. That means it is receiving an internet signal from your router.

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Step 2

Smart Device Setup

  • Once the connection is established, take your smart device and connect to “TP-Link_” network and enter the 8 digit password/PIN found on your connection card or back of the TP Link.
  • Next, you will go to your web-browser and go to TPLinkWifi.net. You should now be prompted to create a password and click submit, this should log you into the TP Link setup dashboard. Please create a password you will remember. It must contain two letters, two symbols, and two numbers.
  • After login, you will be directed to the quick setup page. Click “next” on the next two pages (don’t change your login password).
  • On the next page, choose “client” for the operation mode and click next. On the following page, choose your network, click “connect” and enter your network password (if needed).
  • Then make sure the “DHCP” is enabled and click next. The final page is a review- look over the information and click “finish.” You will see a reboot bar - let this load completely and you may see a message noting you are no longer connected to the TP link- that’s okay!
 

Step 3

Printer Setup

After step 2 is complete, unplug your TP Link from the router and connect it to your printer and a power source. Wait until you see the light on the TP Link turn solid green.

Load your thermal paper with the excess of the roll extending out & up from the bottom.

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Step 4

Confirm Connection

Turn your printer on. Within a minute, you should receive a ticket that states “DHCP Enable” with an IP Address. This determines a secure connection.

You can confirm the connection on your tablet by navigating to the Integrations page, which will now reflect a green light stating that your printer connection is “normal”.

Screenshot 2024-03-21 alle 12.50.37.png 

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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