How do I add a virtual brand?

Please reach out to our Support Team to have a new virtual brand connected to your store.

• Phone - Call us at 704-396-8837 to speak with a live agent.
• Chat - Our live agents are available 24/7 to help you through your Otter tablet’s support button.
• Email - Send an email to scaledsuccess@futurefoods.io and our support team will respond within 24 hours. 

To ensure it's quick and easy, please have 4 things ready for this:

1. Name of the brand
2. Name of the physical store you’re cooking the food from
3. The address associated with this store
4. Login information for the brand and delivery partners

Note: Remember to include the PIN for Uber Eats as well

US Customer Pricing: Virtual Brands are $30/month per brand, up to 4 brands. All virtual brands after the 4th are free.

CAN Customer Pricing: Virtual Brands are $40/month per brand, up to 3 brands. All virtual brands after the 3rd are free.

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.