My Store is Showing as Closed/Paused but I'm Open

Stefania Sarti
Stefania Sarti
  • Updated

Please try to unpause your store via Otter using the button in the upper right-hand corner of your screen. This will pop open a sidebar, which will allow you to unpause 1 or all of your storefronts.




Note: Your store may show closed if it’s within 30 minutes of your store opening. This status sometimes takes 30 minutes to update at the beginning of the day. We’re happy to refresh the status for you on our end if this doesn’t auto-update itself after this time frame.

If you are using Native Order Manager, please try to unpause your store via Otter by clicking “Storefronts” on the homepage. This will open the storefront page, which will allow you to unpause 1 or all of your storefronts.


None of these apply to why your stores appear offline?

  • Please visit My Store Hours Are Showing Incorrectly for a tutorial on how to adjust your store hours through Business Manager. 
  • Please reach out to our Support Team to have our team unpause your delivery partners for you.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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