Please try to unpause your store via Otter using the button in the upper right-hand corner of your screen. This will pop open a sidebar, which will allow you to unpause 1 or all of your storefronts.
Note: Your store may show closed if it’s within 30 minutes of your store opening. This status sometimes takes 30 minutes to update at the beginning of the day. We’re happy to refresh the status for you on our end if this doesn’t auto-update itself after this time frame.
If you are using the Otter app, please try to unpause your store via Otter by clicking “Storefronts” on the homepage. This will open the storefront page, which will allow you to unpause 1 or all of your storefronts.
None of these apply to why your stores appear offline?
- Please visit My Store Hours Are Showing Incorrectly for a tutorial on how to adjust your store hours through Business Manager.
- Please reach out to our Support Team to have our team unpause your delivery partners for you.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Updated