How do I deactivate/reactivate (86) a menu item in Otter Order Manager?

Stefania Sarti
Stefania Sarti
  • Updated

Table of Contents


 

Deactivating Items (86)

Otter Essentials

For Otter Essentials Customers, please reach out to our team via Live Chat and select the option:

1. Deactivate / Reactivate Menu Item. 

 

Otter Core & Otter Pro

When 86ing items or modifiers, you have two options:

  • "Unavailable Today" - Use when the request is only for today.
  • "Unavailable Indefinitely” - Use when the request is more than 1 day.

To deactivate a menu item or modifier item within your Otter Tablet, follow the steps below:

Step

Process

Image

1.

Click on the menu icon (☰) in the upper left-hand corner of the screen. Once there, navigate to Menu.

 

 

 

 

 

 

 

 

 

If using Native Order Manager, select Menu on the homepage.

Screen Shot 2020-08-25 at 10.33.32 AM.png

download - 2023-09-11T133408.688.png

2. On the Menu screen, select the Menu or Modifier Item you would like 86 (deactivate).  
3. Select Unavailable Today or Unavailability Indefinitely.  
4. Click the orange button at the bottom to remove the item. 86.png

 

PRO TIP: You can quickly verify which items are Available/Unavailable at the top of your screen by clicking on the All or Unavailable buttons.

Unavailable.png


 

Reactivating Items (un-86)

Otter Essentials

For Otter Essentials Customers, please reach out to our team via Live Chat and select the option:

1. Deactivate / Reactivate Menu Item. 

 

Otter Core & Otter Pro

Step

Process

Image

1.

In order to un-86 (re-activate) a menu or modifier item within your Otter Tablet, first, click on the menu icon (☰) in the upper left-hand corner of the screen. Once there, navigate to Menu.

 

 

 

 

 

 

 

 

 

If using Native Order Manager, select Menu on the homepage.

Screen Shot 2020-08-25 at 10.33.32 AM.png

 

download - 2023-09-11T133408.688.png

2.

From the Menu screen, select the Menu or Modifier Item you would like 86 (deactivate).

Select Available.

Once you’ve made your selection, click the orange button at the bottom to remove the item. 

Un86.png

 

PRO TIP: You can quickly verify which items are Available/Unavailable at the top of your screen by clicking on the All or Unavailable buttons.

Unavailable.png


 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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