How do I 86 or deactivate/reactivate a menu item on ChowNow

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Page Contents:

Deactivating Items (86)

Otter Essentials

For Otter Essentials Customers, please reach out to our team via Live Chat and select option:

  1. Deactivate / Reactivate Menu Item. 

Otter Core & Otter Pro

When 86ing items or modifiers, you have two options:

  • "Unavailable Today" - Use when customer specifies request is only for today
  • "Unavailable Indefinitely” - Use when customer’s request is more than 1 day

To deactivate a menu item or modifier item within your Otter Tablet, follow the steps below:

  1. Click on the menu icon (☰) in the upper left-hand corner of the screen.
  2. Navigate to Menu.
  3. On the Menu screen, select the Menu or Modifier Item you would like 86 (deactivate).
  4. Select Unavailable Today or Unavailability Indefinitely.
  5. Click the orange button at the bottom to remove the item (screenshots below)

Screen_Shot_2020-08-25_at_10.33.32_AM.png

86.png

 

PRO TIP: You can quickly verify which items are Available/Unavailable at the top of your screen by clicking on the All or Unavailable buttons.

Unavailable.png

Reactivating Items (un-86)

Otter Essentials

For Otter Essentials Customers, please reach out to our team via Live Chat and select option 1. Deactivate / Reactivate Menu Item. 

Otter Core & Otter Pro

In order to un-86 (re-activate) a menu or modifier item within your Otter Tablet, first, click on the menu icon (☰) in the upper left-hand corner of the screen. Once there, navigate to Menu. 

Screen_Shot_2020-08-25_at_10.33.32_AM.png

 

From the Menu screen select the Menu or Modifier Item you would like 86 (deactivate). Select Available. Once you’ve made your selection, click the orange button at the bottom to remove the item. 

Un86.png

 

PRO TIP: You can quickly verify which items are Available/Unavailable at the top of your screen by clicking on the All or Unavailable buttons.

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.