How do I adjust a live order on the delivery platforms?

Stefania Sarti
Stefania Sarti
  • Updated

Summary

We are actively working with Food Delivery Companies to implement live-order adjustments. Listed below are the Food Delivery Companies that we support live-order adjustments for and the others we are actively working on. If we do not currently support live-order adjustments for the specific Food Delivery Company that is processing the food order, we recommend reaching out to the Food Delivery Company directly.

 

Instructions

UberEats

Supported! You can now change and delete any item from an in-flight order directly from Otter Order Manager. Please note that Uber Eats does not allow a user to increase the quantity of an item.

Doordash

It is supported on Doordash API.

If Doordash (not API), please contact 855-973-1040 

Grubhub

877-799-0790

ChowNow

888-707-2469

SkipTheDishes

855-200-7547

 

If you would like to cancel an order, you may do so through your Order Manager tablet. To understand more about how order cancellations work, please click here.

How do I Adjust a Live Order on Delivery Apps?

We are actively working with delivery partners to implement live-order adjustments. Otter currently supports live-order adjustments for Uber Eats within Order Manager. For other delivery platforms, we recommend reaching out to the company directly to make live adjustments.

 

UberEats

  1. You can now change and delete any item from an in-flight order directly from Otter Order Manager.
  2. Click the Uber Eats order.
  3. Scroll down and select ‘Adjust Order’
  4. Select the item you’d like to adjust and decrease the quantity or remove the item from the order entirely. The order total will also be adjusted accordingly.
  5. After the adjustment has been made, you can see a summary when reopening the order.

Please note that Uber Eats does not allow increasing the quantity of an item.

If there are any issues, please contact Uber Eats directly at 1800 839 157

 

Doordash

Contact number: 1800 958 316

 

Menulog

Contact number: 1300 664 335 | 1300 974 172

 

EASI

Contact number: 1300-999-998

 

Deliveroo

Contact number: 02 8320 8541

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