Can I connect a non-Otter printer to Otter?

Kurt De La Rosa
Kurt De La Rosa
  • Updated

The answer depends on the type of printer you have!

  • Cloud (or Hardwired) printers: This type of printer is preconfigured and must be provided by Otter in order to print your store’s orders, thus you cannot bring your own. If you have interest in Cloud printing, please reach out to us using the info at the bottom of this page!
  • Bluetooth printers: If you have an Otter tablet, or if you have downloaded the Otter app on your own Android device, you can bring one of the following printers supported by our app:
    • Epson TM-m30
    • Epson TM-m30i
    • Epson TM-m30ii
    • Epson TM-m30iii
    • Rongta RP328
    • Rongta RP310
    • Rongta 410
NOTE: All printers will need to be within 15 feet of the Android device or less.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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