Sales data is not populating

Stefania Sarti
Stefania Sarti
  • Updated

There are 3 primary reasons why sales data may be inaccurate:

  1. You are not using the correct login information for Business Manager. Please check that you are logged into manager.tryotter.com and not app.tryotter.com. After logging into manager.tryotter.com you should only be able to see data for locations that we have login information for and are connected with your account.

  2. Login information for the delivery partner has changed, blocking data from being imported into Business Manager. Please check to make sure both you and the Otter team has the correct login information for Delivery Partner platforms.

  3. Some of your stores may not be connected to your delivery services. Please check the Integrations tab for details.

If any data continues to appear to be inaccurate, please reach out to our Support Team and include the following:

  • Store Name + brand name
  • Address
  • Delivery partner login information (including PIN for UberEats)

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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