Business Manager data is not accurate

Kurt De La Rosa
Kurt De La Rosa
  • Updated

There are 3 primary reasons as to why data may be inaccurate:

  1. Data from the delivery partner has not yet been updated. Please allow for 24 to 36 hours for data in Business Manager to accurately populate and reflect any settlements and adjustments made by the delivery service or eater. As a result, please do not compare Business Manager data to live daily sales because values will not always match.

  2. Login information for the delivery partner has changed, blocking data from being imported into Business Manager. Please check to make sure both you and the Otter team has the correct login information for Delivery Partner platforms.

  3. Some of your stores may not be connected to your delivery services. Please check the Integrations tab for details.

If any data continues to appear to be inaccurate, please reach out to our Support Team and including the following information:

  • Store Name + brand name
  • Address
  • Delivery partner login information (including PIN for UberEats)

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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