Business Manager data is not accurate

There are 3 primary reasons as to why data may be inaccurate:

  1. Data from the delivery partner has not yet been updated. Please allow for 24 to 36 hours for data in Business Manager to accurately populate and reflect any settlements and adjustments made by the delivery service or eater. As a result, please do not compare Business Manager data to live daily sales because values will not always match.

  2. Login information for the delivery partner has changed, blocking data from being imported into Business Manager. Please check to make sure both you and the Otter team has the correct login information for Delivery Partner platforms.

  3. Some of your stores may not be connected to your delivery services. Please check the Integrations tab for details.

If any data continues to appear to be inaccurate, please reach out to our Support Team and including the following information:

  • Store Name + brand name
  • Address
  • Delivery partner login information (including PIN for UberEats)

 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


Updated