How do I make a modifier unavailable?

Trent Peters
Trent Peters
  • Updated

Otter Essentials

For Otter Essentials Customers, please reach out to our team via Live Chat and select the option
1. Deactivate / Reactivate Menu Item. 


Otter Core & Otter Pro

To deactivate a modifier item within your Otter Tablet:

Step Process Image

Click the menu icon (☰) in the upper left-hand corner of the screen.


If you're using Native Order Manager, select Menus on the homepage.

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Navigate to Menu from the drop-down menu and select.

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Select Modifiers in the upper right-hand corner.

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Select the Modifier Items you would like 86’d (deactivated).


Select Unavailable Today or Unavailability Indefinitely.


Click the orange button at the bottom to remove the item.



If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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