What if I accidentally mark an order ready for pickup that isn’t ready?

Adjusting An Order Accidentally Marked Ready For Pick Up in Web Order Manager

If you mark an order Ready for Pickup that isn’t ready yet, don’t worry! you can do one of two things: 

1. Click the orange Undo button at the bottom of that page that pops up after you mark an order ready for pickup
2. Click back into the same order and click Mark Not Ready at the bottom of the order details 

Adjusting An Order Accidentally Marked Ready For Pick Up in New Order Manager

If you are using New Order Manager, please use the following steps:

1. On the order details page, select the three dots button and then select Mark unready.
   
   

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

Updated June 20, 2024 07:03