This article provides essential tips and instructions to help you navigate Otter subscription billing and payments within the Stripe platform.
Stripe is your online payment platform where you can access your Otter invoices and manage payment details.
Stripe Billing Portals
The link to the Stripe Billing Portal for your country can be found below:
Who uses the Stripe Billing Portal to manage their Otter subscriptions?
Customers in the EMEA, APAC, and LATAM regions (except the UK).
If you're in a country outside of the United States, Canada, or the UK, the Stripe Billing Portal is where you will be able to access and manage your Otter subscription details. This includes editing business information, updating payment methods, and viewing Otter invoices.
If you're in the United States, Canada, or the UK, you can access and manage your Otter subscription details within the Otter Dashboard. Learn more here: Otter Subscriptions!
Accessing your Stripe Account
Follow the steps below to gain access to your Stripe Billing Portal:
- Using the links in the Stripe Billing Portals section, navigate to the Stripe Billing Portal.
- Insert your email address. This is the email where you receive invoices.
- A login link will be sent to your email. Check your inbox.
- Click [Log In] on the email.
- You should now have access to your Stripe Billing Account.
Navigating Stripe Billing Portal
What can I do in the Billing Portal?
- Pay invoices, review invoice history, and download invoice PDFs for past invoices
- Add and change billing payment method (credit card/direct debit)
- Update billing information (VAT/TAX number, address, & phone number)
Viewing Otter Invoices
Once you are inside the Billing Portal, you can complete the following Invoice tasks:
- Pay open invoices
- Review 'Outstanding' invoices on the top
- Past invoices are located at the bottom of the page under "Invoicing History"
- Download invoice PDFs for past invoices
- Pay a past-due invoice to resume a suspended service
Billing Payment Method
The payment details can be added and updated under the "Payment Method" section.
- Add new payment method information to your account (card or bank transfer)
- See which card is on file
- Remove a card on file (can only be done if you have another card already on file)
Stripe creates a unique IBAN for each customer, and that must be used to pay only the invoice or invoices linked to the account. Follow the steps below to learn how to get the IBAN or bank details to complete the transfer:
- Open your Stripe account and navigate to [Payment methods].
- Click on the [+] sign and select [add a bank transfer account]
- Select your country.
- Bank account details will be created on the next page.
Updating Billing Information
The following account details can be updated under the "Billing Information" section:
- Address
- Phone Number
- VAT / Tax ID
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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