Menu Photo Troubleshooting

Overview

When publishing a menu to online ordering platforms, different platforms may have menu photo requirements.

In order to publish your menu photos, any photo issue flagged must be resolved before using that photo for the corresponding platform.

Commonly integrated delivery platform menu photo size requirements:

To resolve a photo sizing requirement issue, there are a few different options:

Learn more about each option below.

Within the Menu Settings, there is an option to enable the Automatic Photo Enhancement feature. This feature also helps to reduce delivery platform photo issues such as non-compliant or blurry photos by upsizing the item photos to meet the requirements.

Delete the currently flagged image and get a higher resolution photo to upload to use. If that is not possible, enabling Auto Photo Enhancement or manually resizing the image file might be a better option to resolve the issue.

If you’re unable to get a higher resolution photo, you can try manually increasing the size of the image file on your computer or laptop.

Follow the steps below to resize the image file:

Step	Process	Image
1	Open the image on your device.
2	Select Tools > Adjust Size (or Resize) from the top of your screen.
3	Manually enter pixel size to meet sizing requirements needed. Click [OK].
4	Try re-uploading the updated photo for your menu in the Otter Dashboard.

Yes— If an image is auto resized and you’d like to revert the image back to its original size, just click the [Revert to original] button.

Yes— Images must be at least 1400 x 800px and in either PNG or JPEG file format to manually upload.

You can check out Otter’s Menu Photo Guidelines for helpful tips and best practices on making sure your menu photos are high quality and show off your food best as possible.

Still need help? Reach out to our team:

Updated February 27, 2025 21:16