Overview
The Order Number feature for Otter POS allows you to choose and adjust order numbering preferences.
You can choose:
- Sequential order numbering
- Randomized order numbering (default)
- Order number length
- Restart time for order numbers reset
- Customized order number suffix
Order numbers can help order communication between front and back of house operations, improve eater identification, and daily order flow.
Order Number Settings
From the Otter Dashboard, you can configure settings for Order Numbers within the POS Terminal Settings. You can edit Order Number Settings on:
- Organization Level
- Brand Level
- Location Level
Overriding Settings
If settings established at the Organization level differ from what you’d like to set for a specific brand or location, you’ll need to toggle Enable overrides to enable or disable the option to edit Terminal Settings.
Editing Order Number Settings
Follow the steps below to edit Order Number Settings.
Step Process Image 1 From the Otter Dashboard, select Apps > POS. 2 Click to edit Settings at organization, brand, or locations level. Organization POS Settings
Brand POS Settings
Location POS Settings
3 Select Terminals > Order Numbers from Settings side menu. 4 Choose Type of order numbers.
Default: randomized number/letter combination
Sequential: order numbers will populate in succession order.
Sequential Type for POS
Sequential order number type can be used to single POS or multiple POS if devices are part of a “mesh”— meaning the devices are connected to coordinate a shared sequence.
5 Enter number for Length— desired number of numbers to appear in an order number. 6 Enter the time of day you’d like order numbers to reset for sequential order number type.
This will not apply to Default order number types.
7 Click [Save] to confirm edits.
Customizing Order Numbers
Within the Otter Settings on your Otter POS, you can customize the letter characters of the suffix for order numbers. This can be used to give each POS terminal (if using multiple) a unique suffix to identify which POS an order came from.
Example:
Your restaurant has two POS terminals:
- POS 1 — main POS used to ring orders for dine-in
- POS 2 — used to ring to-go orders or take orders at a to-go window
The customized suffix for the order numbers can help identify which POS the order was placed at (shown below).
Edit Order Number Suffix
Follow the steps below to edit Order Number suffix on your Otter POS terminal.
Step Process Image 1 From the Otter homepage on POS, tap the profile icon > Settings. 2 Tap Orders from the side menu.
Scroll to Order Numbers section.
3 Enter Order Number Suffix desired for terminal.
Click [X] to save change.
Editing Order Number Suffix
Editing an order number suffix on a POS device will only change the suffix for that device. If you have multiple POS terminals, you will need to update the suffix on each terminal for unique identification or custom suffix.
FAQs
- No— there is not a character limit you can enter for the Order Number Suffix. However, to keep it quick to identify, it’s recommended to not exceed 5 characters.
- No— this is available for all Otter POS subscriptions.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
Send us an email at otterpossupport@tryotter.com. |
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