Overview
Order Notification Visibility is a setting on your Otter device that allows you to choose how order notifications appear on your device(s). Order Notification Visibility settings can be configured by specific channels in the Orders App.
- Enable order notification settings on any Otter device
- Configure settings per order channel
- Reduce unnecessary notifications
Default Notification Settings
Order Notification Visibility settings can be configured by channel on Otter devices. When you receive your Otter device, the default settings will be configured as detailed below.
| Channel | Default Setting |
|---|---|
| POS | OFF |
| Delivery Apps | ON |
| Kiosk, QR Codes & Online Orders | ON |
Accessing Order Notification Settings
Follow the steps below to locate Order Notification Visibility settings on an Otter device by entering the Notification Settings.
Steps to Access Order Notification Settings
| Step | Process | Image |
|---|---|---|
| 1 | Open the Otter [Home] page. Click on the [Profile] icon at the top right of the page. | |
| 2 | Select [Settings]. | |
| 3 | Click on the [Notification] tab from the left options. | |
| 4 | To enable notifications for a specific order channel, check the box next to the channel name. | |
| 5 | To disable a notification, un-check the option. |
Enable Manual Accept Notifications
When the manual accept setting is turned ON, a popup window will appear at the bottom left of the device each time a new order is placed on a 3rd party delivery app, kiosk, or from a Direct Orders website.
Follow the steps below to locate the setting to enable manual accept notifications.
Steps to Enable Manual Accept Notifications
| Step | Process | Image |
|---|---|---|
| 1 | Open the Otter app [Home] page. Click on the [Profile] icon at the top right of the page. | |
| 2 | Select [Settings] | |
| 3 | Click on the Orders tab from the left options. | |
| 4 | Under the Couriers & Logistics section of the Orders tab, check the Manual option box. |
You can use manual accept to closely monitor incoming orders, but this is not recommended for high-volume restaurants, as orders can be missed and potentially impact delivery app metrics.
FAQs
- No — the setting will only apply to the device it is set on.
- No— the Order Notification setting is only available for Otter POS and Direct Orders customers.
Related to
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