Overview
Otter offers professional installs for operators who would prefer a helping hand in getting your hardware setup. Professional installs can be requested for Otter POS and Otter KDS, and are always included for 27" Kiosks.
Follow along below to best prepare for your upcoming installation and confirm that all needed steps on your end are complete before the install begins.
Pre-Install Checklist
An Onboarding Associate will work with you to set the best time for your install. Review the tips below prior to your installation date to prepare for a successful installation:
- Be on-site to provide direction to tech on hardware placement, WiFi network information
- If use of ethernet cable was requested prior to tech installation, be prepared to provide direction to the technician on routing the cable
- For KDS, Otter does not supply or install mounts. Please have the mount set up in the desired location prior to tech installation
- For POS and Kiosk, you will be asked to perform a card test order to confirm that you are ready to start receiving orders. You will also receive training with Otter after the installation is complete.
- If transitioning from another POS/KDS provider, please make sure the designated area for Otter hardware is clean, clear, and easily accessible for the technician
- Any Otter software or account related inquiry should be directed to your Otter representative instead of on-site technician
Roles and Responsibilities
Depending on the type of hardware that is being installed, the technician will have a certain scope of responsibility. To avoid confusion, expand each section below to understand what the responsibilities of your technician are versus what your Otter Representative can help you with.
Kiosk Installation
What to Expect from Your Technician
- Assemble physical kiosk hardware
- Includes mounting kiosk display on stand; connecting payment terminal and printer to kiosk; connecting power cables
- Power on and connect to WiFi (default)
- If requested prior to installation, tech can run ethernet cable*
How your Otter Representative will support you
- Any software or account related inquiry, including but not limited, to kiosk settings, branding, menu updates
POS Installation
What to Expect from Your Technician
- Assemble physical POS bundle hardware
- Includes wiring payment terminal, printer and cash drawer to POS terminal
- Power on and connect to WiFi (default)
- If requested prior to installation, tech can run ethernet cable*
- Configure POS and perform basic test order
- Test order to confirm tickets print, and order appears in KDS (if applicable)
- If requested, unplug old POS system
How your Otter Representative will support you
- Post-installation training for features and functionality
- Any software or account related inquiry, including but not limited, to POS settings, menu updates, third-party integrations
KDS Installation
What to expect from Your Technician
- Install KDS display on to your self-purchased mount
- Power on and connect to WiFi (default)
- If requested prior to installation, tech can run ethernet cable*
- Configure KDS to Assembly Station
How your Otter Representative will support you
- Any questions regarding station routing, or menu help
Additional Printers
What to Expect from Your Technician
- Install Bluetooth Printer
- Assemble, power on and pair to the POS terminal via bluetooth. Includes test print to ensure hardware is functioning.
- Install Cloud Printer
- Assemble, connect ethernet cable and power on. Includes test print to ensure hardware is functioning.
How your Otter Representative will support you
- Any questions regarding printer settings, including routing printer tickets to your desired configurations
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